Healthcare consultant with a background in organizational development

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READ THE SCENARIO

You are a healthcare consultant with a background in organizational development and change

management. You have been hired by a healthcare organization, to help them develop a

strategy to address a current crisis or challenge that is negatively impacting standards of care,

outcomes, and the patient experience. After doing your research, you will write a short, memo style

report, to be presented to the Board of Directors at their upcoming meeting.

 

Topic

You may pick your own topic for this assignment, but it must fit within this overall definition: a

crisis or challenge that is negatively impacting standards of care, outcomes, and the patient

experience in a healthcare workplace.

 

There are two ways that you may identify your topic:

• If applicable, you may pick a crisis or challenge within your own current or past

healthcare workplace.

 

O Sample crises and challenges: COVID-19, weather emergency, staffing shortage, layoffs,

financial crisis, merger, or acquisition, etc.

 

• If you do not have a healthcare workplace example, search for an article about a

relevant crisis or challenge. Be sure to include a link to the article in your references.

 

O Suggested sources: The Wall Street Journal, Forbes, Business Week, The Economist,

Modern Healthcare, The Journal of the American Medical Association, and any other

professional journal or publication.

 

O You may also find useful material on the following websites: American Hospital

Association (www.aha.org), American College of Healthcare Executives (www.ache.org), and The

American Public Health Association (www.apha.org).

 

Your Assignment:

Based on your chosen topic, write a concise, memo-style report to the Board of 2 to 3 pages.

Your report must include the following four sections:

O Executive Summary

· Briefly describe the healthcare organization concerned, including its

location, size, major products or services, the community it serves, etc.

· Provide a clear and concise description of the crisis or challenge faced by

the organization.

II. Assessment of the Issue

Indicate current and expected future effects of the crisis or challenge on these areas:

· Standards of care and outcomes

· The patient experience

· Facility staff (to include medical staff)

· Other internal and external stakeholders

· Financial health of the organization

Note: In preparing for this section, you may wish to conduct a SWOT analysis

III. Recommendation

Describe an actionable strategy to address the crisis or challenge, including:

· Major actionable steps of the strategy

· Timeline to implement these steps

· Resources, including staff time, materials, facilities, financial

considerations, etc.

IV. Outcomes and Measures

Describe the expected results and outcomes of the strategy, and indicate how

success will be measured. This section should answer these questions:

· How will your recommended actions impact the patient experience?

· What data will be needed to measure these results and impacts?

· What is the next step if the plan does not achieve its desired effect?

Sample Solution

ents to self-assess and make appropriate decisions about their learning, and allowing students to make choices and have some control over their learning ‘(Nancy, S 2013) Bartlett’s theory makes no attempt to differentiate between different types of learners by giving all students the same type of activity just at different levels, whereas Nancy’s study suggests that learning preferences should be considered in order to engage students. Previous studies by Pritchard advocate that ‘Learning preferences refer to an individual’s preferred intellectual approach to learning, which has an important bearing on how learning proceeds for each individual, especially when considered in conjunction with what teachers expect from learners in the classroom’ (Pritchard, A 2005) Choice is another slant on the notion of preferred learning styles that has a bearing on how learning progresses (Pritchard, A 2005) The term ‘learning preferences’ has been used to refer to the conditions – encompassing environmental, emotional, sociological and physical conditions – that an individual learner would choose, if they were in a position to make a choice (Dunn et al. 1989).
A study conducted by Bartlett (2016) articulates that ‘Choice should be made based on performance at that particular time, combined with the outcomes of the mini-assessments, your professional judgement and the pupil’s assessment of their own learning’ (Bartlett, J 2016)Bartlett (2016) also recommends that the teacher should facilitate learning, ‘If you know that a pupil has made an unsuitable choice then you may want to guide their selection and offer a little advice’ (Bartlett, J 2016) What is important is how tasks are tailored to ensure that we do not apply a glass ceiling to learning and limit progress by assigning pupils to a given ‘level’. Some say that differentiation by task is where all pupils are given a single work-sheet on which questions get progressively harder. I argue that this is poor practice and that if you use a single worksheet you must use it wisely (Bartlett, J. 2016) In agreement with this rationale is Bearne and Kennedy (2014) signifying that ‘differentiated tasks assume that certain individuals or groups will only be able to cope with a limited amoun

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