Healthcare Quality: The Survey

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There are a number of tools and methods that can be used to gauge patient satisfaction and quality of care.
Examples include:
surveys
personal interviews
observation
focus groups
The AHRQ Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers
and patients to report on and evaluate their experiences with health care. CAHPS® surveys ask patients to
report on their experiences with a range of health care services at multiple levels of the delivery system.
Several surveys ask about experiences with ambulatory care providers such as health plans, physicians’
offices, and behavioral health plans. Some of the surveys ask about experiences with care delivered in facilities
such as hospitals, dialysis centers, and nursing homes.
Topic
Based upon the first letter of your last name, create a survey for either an Outpatient setting or Inpatient
Setting.
First Letter of Last Name (M -Z) Outpatient and Ambulatory Surgery CAHPSPreview the document
Review Existing Validated Survey’s
Based upon your last name, review your assigned CAHPS® surveys
From your assigned survey, select five (5) closed ended survey questions. Cut and paste into a word
document.
Then convert the five (5) questions to an open-ended question but save the original 5 closed ended questions.
(Change to an open-ended question by eliminating the answer choices and leave a blank for the person to fill
in an answer). Now you should have 10 questions; 5 open-ended and 5 closed ended questions in your word
document.
Create a Survey in Survey Monkey
Set-up a free account on Survey Monkey.
Select “sign up” in the upper right-hand corner.
It should show you a registration form for a free account.
Use the ten questions created above (5 open-ended and 5 closed ended) to develop a survey in Survey
Monkey.
Post the survey in the Survey Monkey Links Discussion area by the middle of the module week. Post your
survey link under the assigned discussion thread (Outpatient/Ambulatory or Child Hospital). Confirm the topic
by indicating the assigned topic in your thread.
Format
Students should use the following format for their written assignment.
Use APA format and cite sources, as necessary. If you need a refresher on APA, reference the APA Learning
UnitLinks to an external site.. Do your resources meet the CRAAP test?
Include a cover page, introduction and summary
Include Headings and Sub-headings, as needed.
Each answer to the question should be a minimum of three paragraphs each, with a maximum of five
paragraphs
Include the graphs/charts of the data from Survey monkey as part of your assignment submission and analysis
Include a Reference page.

SAMPLE SOLUTION

Spinoza’s metaphysics emphasizes on substance, and its variations, popularly known as modes. In antiquity The Ethics Spinoza argued in favor of postulations that argued for the availability of one substance, which is absolutely infinite, self-caused, and eternal. He calls this substance “God”, or “Nature”. In fact, he takes these two terms to be synonymous or “Deus sive Natura” in Latin. For Spinoza the whole of the natural universe is made of one substance, God, or, what are the same, Nature, and its modifications (modes). Theoretical evidences suggest that the rest of Spinoza’s philosophy as embodied in his philosophy of mind, epistemology, his psychology, his moral philosophy, his political philosophy, and his philosophy of religion largely originate from the metaphysical foundations of the Ethics.

Two is Enough is a simple rhyming text with illustrations that follows different types of families made up of just two. Without using the word family or relationship specifics like mom, dad, parent or grandparent this book shows adult/child relationships using a variety of cultures, ages and genders. Using a range of small family dynamics like a father and son, father and daughter, grandmother and grandson and mother and daughter, it shows them doing everyday things together and things like playing in the snow, rainy-day rides, double scoop treats and playing in leaves. Two is Enough shows thriving one-parent families and lots of attention for the child. Two is perfect in the winter for riding bikes on a rainy day, shopping at the market and having a fun birthday celebration. Two is perfect in spring too when planting seeds or picking bouquets. In the summer, two is just right for ice cream treats and building sand castles. When fall arrives, two is right for crashing in leaves, carving pumpkins and roasting marshmallows. Two is just right the whole year long. Two is definitely enough for a warm family, full of love, support and comfort that every child needs. There is nothing that a loving family of two cannot do!

My Ol’ Man Picture Book/Nonfiction
Polacco, P. (1999). My Ol’ Man. Puffin Books.
My Ol’ Man is a book about the authors father and the stories he used to tell her and her brother. He was always telling stories and the best one is about the magic rock. Along with her father, brother and Gramma they are going through a tough time but together as a family they believe something magical will happen to help their family. They believe the magic is in a rock and at the end of the story they realize the magic was deep within themselves. Her father is a traveling salesman from Michigan. She goes to visit him in the summer because her parents are newly divorced, and Trisha and her older brother Richie look forward to their ol’ man’s many stories after his return from work each day. One day he tells them about a very special, magical rock that he found on his travels and takes them to see it. Both Trisha and Richie are convinced of its powers of enchantment, but when their ol’ man loses his job, will the magic from the rock be enough to help their family? They believed the rock was the solution to everything and after the

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