t is important to understand what information systems are and why they are essential for running
and managing a business. It is also important to understand the different systems that support
different groups or levels of management. In addition, digital technology and the Internet play a key
role in executing major business processes in the enterprise. Also, it is important to understand the
ethical, social, and political issues raised by information systems.
The case studies below provide you with an opportunity to critically analyze events that are taking
place in real-life businesses. This helps to develop your critical thinking and research skills as you
research each of these scenarios.
For this assignment, review four case studies—two from Chapter 1 and two from Chapter 2. Then, in
an essay, evaluate the studies and respond to each of the questions below, using both critical
thinking and theory as well as supporting documentation.
Case Study I: “UPS Competes Globally with Information Technology” on pages 23–24 of the
textbook. Then, answer the questions below.
How does UPS use information systems technology to achieve its strategic goals of being more
efficient and customer oriented?
What would happen if the automated package tracking system was not available?
Discuss how globalization has “flattened” the world.
Christopher Columbus set sail for India in 1492, heading west. He had the Nina, Pinta, and Santa Maria at his disposal. He never found India, but he referred to the people he met as “Indians” and returned home to tell his king and queen, “The earth is round.” After 512 years, I left for India. I knew exactly where I wanted to go. I headed east. I flew Lufthansa business class, and when I returned home, I whispered to my wife, “The world is flat.”
And inside lies a story about technology and geoeconomics that is radically transforming our lives at a much faster rate than many people realize. All of this occurred while we were sleeping.
the authority and influence a leader has over a group, if the leader has positional power, they will be able to implement the leadership style they best see fit for the situation. Positional power cannot be measured or quantified, making it highly ambiguous and hard for a leader to understand whether they have it or how then can gain it. It becomes the responsibility of the organisation to have policies in place to provide leaders with some positional power, usually by establishing a clear hierarchal structure. By establishing a hierarchy, the leader is perceived by the group to be able to make demands and expect compliance from them giving the leader legitimate power (French and Raven, 1959). Secondly, by providing the leader with the ability to reward compliance and punish non compliance from the group, the leader has reward and coercive power (French and Raven, 1959). To obtain complete power over the group the leader must gain the trust and belief of the group that they are capable of success, by ensuring the group are both satisfied and meeting performance goals.
The importance of establishing a hierarchy became evident during the planning stage of the outdoor management course for the red team, the coordinators within the team assumed leadership roles but were unable to gain positional power due to the team being a peer group (Pettinger, 2007). The leaders selected had little authority and influence over the group as everyone was perceived to have the same rank, status and occupation, hence the leaders had none of French and Ravens five bases of power (Pettinger, 2007). The result was leaders with no positional power over the group, so could not direct the group with the method of leadership required for the situation. The task had significant constraints, particularly a short time frame and a large group size, for this situation Chelladurai recommends an autocratic leadership style would be most favourable (Chelladurai and Madella, 2006). The leaders attempted an autocratic leadership style, setting individual tasks for the group, however due to the poor leader member relations and lack of positional power the leadership structure quickly became a democracy. The product was an extremely unproductive workforce initially because of the time spent discussing how was best to approach the task. Because of how the leaders were perceived by the group there was little mutual trust, respect or confidence that the leaders were making the correct decisions, and as a result any management style they tried to implement would have been unsuccessful (Pettinger, 2007). Ultimately, if the leaders had analysed their position and the group they would have realised this and chosen a more democratic approach initially the group w