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Human Resource Management is an important part of facility operations

Published by admin at October 16, 2022
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  • Economy
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  • Human Resource Management is an important part of facility operations

 

 

 

Human Resource Management is an important part of facility operations and job descriptions are an important part of finding, hiring, and training the right employees. For this assignment, you will create two job descriptions for positions at a facility. The first will be a position in Guest Services as Supervisor, the second will be your choice of an Event Manager or Marketing Manager for a facility. For each position, you will create a job summary, summary of the facility you choose for this to be located at, job duties/responsibilities, minimum qualifications, preferred qualifications, expected work hours, working conditions, salary, and benefits. Each should be about a page long but may go over that if needed.

 

Sample Solution

Guest Services Supervisor

Job Summary:
The Guest Services Supervisor is responsible for providing excellent service to guests and visitors of a local facility. They will be responsible for supervising the day-to-day operations of the Guest Services team, ensuring that all interactions with patrons are handled in a prompt, courteous and professional manner. Furthermore they will provide insight into how guest services can be improved through training and development initiatives.

Facility Summary:
This position is located at The Creative Arts Center, an arts center located in downtown Seattle which hosts performances from both local artists as well as international acts. This facility provides a platform for art appreciation through its various events including improv comedy shows, live music concerts, dance recitals, theatre plays and more.

Job Duties/ Responsibilities:
• Supervise day-to-day operations within the Guest Services Department by providing guidance and direction to employees.
• Create procedures to ensure efficient customer service standards are met when dealing with guests or visitors.
• Ensure the safety of staff members by making sure all regulations are followed during working hours.
• Assist in hiring new personnel when needed while also providing ongoing training opportunities to improve employee performance.
• Monitor ticket sales activities while assisting with any box office related queries or issues that may arise.
. Resolve any customer complaints or grievances professionally by understanding their perspective and finding suitable solutions.
. Perform other tasks assigned by management such as setting up promotional booths during special events etc..

. Minimum Qualifications:
. Bachelor’s degree in hospitality business or related field (preferred).
. Two years experience in supervisory role within hospitality sector.
. Experience working with computerized ticketing systems ( preferred).
. Excellent communication skills both verbal & written.
. Ability to remain calm under pressure & multitask efficiently .

. Preferred Qualifications :
. Working knowledge of industry trends & practices involving guest services operations .< Br > . Prior experience managing large teams effectively .
Expected Work Hours : 40 hours/week Working Conditions : Office environment Salary : $50 000 + benefits package Benefits Package : Health insurance , paid vacation days , free tickets to performances

eview.

 

 

Revision is the step where the writer with make amends or corrections to their writing. Thorough writers will go through their writing multiple times to revise before moving onto the editing and proofreading. There is a difference between revision and editing however: revising removes, adds, moves and substitutes words while editing includes capitalization, punctuation, usage and spelling. The idea of “starting large and ending small” is a great way to look at revision and editing. When it comes to editing, we often rely on grammar checkers, thesauruses, and spell check. Although these resources are extremely handy- they are not always reliable. It is encouraged to use these resources but also to your own knowledge to check. Products like Microsoft Office and Grammarly can often misinterpret our writing and correct it incorrectly. It is always a good idea for the writer to go back themselves and check for spelling and grammar mistakes (Proctor). A computer can be a great teaching and research tool, a distraction, or even a waste of resources completely if it doesn’t do the job it was meant to do in the first place. Research for writing has been greatly facilitated and improved by technology, but it is still not perfect (Bruce p 149).

Second to last comes proofreading. Proofreading is the final stage of the writing itself. Proofing a paper takes times and is recommended to be done several times before submitting a final piece of work. A common mistake with proofreading is proofreading a paper while the writer is still writing the draft. Many students and writers fail to notice surface errors and issues in their own writing because as Mina Shaughnessy mentioned in Errors and Expectations, students see what they mean to say instead of what they meant to write (Shaughnessy p 395). Proofreading is not only a writing skill; but a reading skill as well. Oddly enough, proofreading is a reading skill that requires a deliberate attempt to counteract the “normal” process of reading. If a student does not realize this change to their generic reading process- her or she will no doubt continue to read rather than proofread (Harris p 464).

 

 

Proofreading is also related to reading since both are inhibited by short term memory. Studies have shown that the number of things we can remember in short term is between three to five items. It is because of this small limit that students and writers are responsible for the amount of errors they generally find in the first round of work. Harris gives a great example of this saying: “If the subject and verb of a sentence are separated by more than seven words, the verb frequently does not agree with the subject because the writer was unable to hold the subject in short term memory until the verb was written.” Even the most ex

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