Human Resource Management is an important part of facility operations
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Human Resource Management is an important part of facility operations and job descriptions are an important part of finding, hiring, and training the right employees. For this assignment, you will create two job descriptions for positions at a facility. The first will be a position in Guest Services as Supervisor, the second will be your choice of an Event Manager or Marketing Manager for a facility. For each position, you will create a job summary, summary of the facility you choose for this to be located at, job duties/responsibilities, minimum qualifications, preferred qualifications, expected work hours, working conditions, salary, and benefits. Each should be about a page long but may go over that if needed.
Sample Solution
Guest Services Supervisor
Job Summary:
The Guest Services Supervisor is responsible for providing excellent service to guests and visitors of a local facility. They will be responsible for supervising the day-to-day operations of the Guest Services team, ensuring that all interactions with patrons are handled in a prompt, courteous and professional manner. Furthermore they will provide insight into how guest services can be improved through training and development initiatives.
Facility Summary:
This position is located at The Creative Arts Center, an arts center located in downtown Seattle which hosts performances from both local artists as well as international acts. This facility provides a platform for art appreciation through its various events including improv comedy shows, live music concerts, dance recitals, theatre plays and more.
Job Duties/ Responsibilities:
• Supervise day-to-day operations within the Guest Services Department by providing guidance and direction to employees.
• Create procedures to ensure efficient customer service standards are met when dealing with guests or visitors.
• Ensure the safety of staff members by making sure all regulations are followed during working hours.
• Assist in hiring new personnel when needed while also providing ongoing training opportunities to improve employee performance.
• Monitor ticket sales activities while assisting with any box office related queries or issues that may arise.
. Resolve any customer complaints or grievances professionally by understanding their perspective and finding suitable solutions.
. Perform other tasks assigned by management such as setting up promotional booths during special events etc..
. Minimum Qualifications:
. Bachelor’s degree in hospitality business or related field (preferred).
. Two years experience in supervisory role within hospitality sector.
. Experience working with computerized ticketing systems ( preferred).
. Excellent communication skills both verbal & written.
. Ability to remain calm under pressure & multitask efficiently .
. Preferred Qualifications :
. Working knowledge of industry trends & practices involving guest services operations .< Br > . Prior experience managing large teams effectively .
Expected Work Hours : 40 hours/week Working Conditions : Office environment Salary : $50 000 + benefits package Benefits Package : Health insurance , paid vacation days , free tickets to performances