Using the Iceberg model, describe a real or fictional situation at work or school where there were observable behaviors and underlying beliefs, values, feelings, or needs that contributed to the behavior. Review this article “The Iceberg Model of Behavior: A Vital Framework for Leaders (https://www.linkedin.com/pulse/iceberg-model-behavior-vital-framework-leaders-shankar-subramanian/ )” for additional information on the Iceberg model and some approaches to identify some topics “below the waterline.”
The Iceberg model is an excellent systems tool for understanding and contextualizing human behavior. This tool supports emotional intelligence because what we think, feel, and want is below the waterline. Separating observable behaviors from what we think people are thinking is a wonderful way to approach situations with empathy and an open mind.
The air crackled with tension in Ms. Johnson’s history class. Usually a haven of lively discussion and enthusiastic debate, the room had transformed into a hushed battleground. The cause? Ms. Johnson’s sudden and seemingly uncharacteristic strictness. Assignments were returned with a flurry of red ink, deadlines rigidly enforced, and tardiness met with icy admonitions. Students, accustomed to her warmth and flexibility, were bewildered and frustrated.
(Above the Waterline: Observable Behaviors)
(Below the Waterline: Hidden Factors)
The Iceberg model sheds light on the hidden currents driving Ms. Johnson’s behavior. Her strictness, while seemingly abrupt, stemmed from a deep-seated belief in her students’ capabilities and a desperate desire to see them succeed. The pressure of external evaluations and her own internal fears had pushed her beneath the surface, submerging her warmth and flexibility in a sea of rigor and control.
(Approaches to Uncover Hidden Factors)
(Benefits of Understanding Undercurrents)
The Iceberg model serves as a reminder that human behavior, just like icebergs, holds hidden depths. By venturing “below the waterline,” we can uncover the beliefs, values, feelings, and needs that truly drive our actions. This not only allows for empathy and understanding but also opens doors for constructive communication and collaborative solutions. In Ms. Johnson’s case, acknowledging the source of her strictness can pave the way for a supportive dialogue, alleviating her anxieties and ultimately creating a more enriching learning environment for everyone.
This example, within the 2000-word limit, aims to provide a detailed illustration of the Iceberg model in action. It explores the observable behaviors of a teacher, Ms. Johnson, and delves into the underlying factors contributing to her strict demeanor. The example also proposes various approaches to identify hidden factors and discusses the benefits of understanding such undercurrents in fostering empathy and problem-solving within an educational setting.