Iceberg model

 

Using the Iceberg model, describe a real or fictional situation at work or school where there were observable behaviors and underlying beliefs, values, feelings, or needs that contributed to the behavior. Review this article “The Iceberg Model of Behavior: A Vital Framework for Leaders (https://www.linkedin.com/pulse/iceberg-model-behavior-vital-framework-leaders-shankar-subramanian/ )” for additional information on the Iceberg model and some approaches to identify some topics “below the waterline.”

The Iceberg model is an excellent systems tool for understanding and contextualizing human behavior. This tool supports emotional intelligence because what we think, feel, and want is below the waterline. Separating observable behaviors from what we think people are thinking is a wonderful way to approach situations with empathy and an open mind.

Sample Solution

The air crackled with tension in Ms. Johnson’s history class. Usually a haven of lively discussion and enthusiastic debate, the room had transformed into a hushed battleground. The cause? Ms. Johnson’s sudden and seemingly uncharacteristic strictness. Assignments were returned with a flurry of red ink, deadlines rigidly enforced, and tardiness met with icy admonitions. Students, accustomed to her warmth and flexibility, were bewildered and frustrated.

(Above the Waterline: Observable Behaviors)

  • Increased rigor: Assignments were returned with detailed critique, demanding revisions, and lower grades became more frequent.
  • Strict adherence to rules: Deadlines were treated inflexibly, late submissions rejected, and tardiness recorded with stern consequences.
  • Diminished warmth: Ms. Johnson’s once-sunny disposition morphed into a serious, almost aloof demeanor. Jokes fell flat, her smile a rare commodity.

(Below the Waterline: Hidden Factors)

  • Belief in academic excellence: Ms. Johnson deeply valued her students’ potential and believed strictness was crucial for their success.
  • Fear of falling standards: Recent low-performing standardized test scores fueled her anxiety about student achievement.
  • Feeling of pressure: The school administration’s focus on metrics and comparisons with other schools added to her burden.
  • Need for control: Faced with external pressures and perceived declining performance, Ms. Johnson clung to control as a coping mechanism.

The Iceberg model sheds light on the hidden currents driving Ms. Johnson’s behavior. Her strictness, while seemingly abrupt, stemmed from a deep-seated belief in her students’ capabilities and a desperate desire to see them succeed. The pressure of external evaluations and her own internal fears had pushed her beneath the surface, submerging her warmth and flexibility in a sea of rigor and control.

(Approaches to Uncover Hidden Factors)

  • Active listening: Encouraging Ms. Johnson to openly discuss her concerns and anxieties could reveal the emotions fueling her actions.
  • Open-ended questions: Instead of confronting her directly, gentle inquiries about her perspective on student performance and school pressures could invite introspection and reflection.
  • Observation: Paying close attention to her interactions with students and colleagues might provide clues about underlying anxieties or insecurities.

(Benefits of Understanding Undercurrents)

  • Empathy and connection: Recognizing the reasons behind Ms. Johnson’s behavior fosters empathy and understanding, paving the way for a more compassionate and productive dialogue.
  • Constructive problem-solving: Instead of blaming or criticizing, exploring the roots of the issue together can lead to collaborative solutions that address her anxieties and support student success.
  • A holistic approach to education: Recognizing the emotional and psychological factors influencing teachers leads to a more holistic approach to education, valuing not just academic achievement but also well-being and mental health.

The Iceberg model serves as a reminder that human behavior, just like icebergs, holds hidden depths. By venturing “below the waterline,” we can uncover the beliefs, values, feelings, and needs that truly drive our actions. This not only allows for empathy and understanding but also opens doors for constructive communication and collaborative solutions. In Ms. Johnson’s case, acknowledging the source of her strictness can pave the way for a supportive dialogue, alleviating her anxieties and ultimately creating a more enriching learning environment for everyone.

This example, within the 2000-word limit, aims to provide a detailed illustration of the Iceberg model in action. It explores the observable behaviors of a teacher, Ms. Johnson, and delves into the underlying factors contributing to her strict demeanor. The example also proposes various approaches to identify hidden factors and discusses the benefits of understanding such undercurrents in fostering empathy and problem-solving within an educational setting.

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