Identifying Training Needs Using Virtual Brainstorming at EY

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How banks can leverage digital innovation to compete in the fast-changing Small Medium Business market | EY Canada

Pg. 155 – 156 – Case: Identifying Training Needs Using Virtual Brainstorming at EY
https://player-ui.mheducation.com/#/epub/sn_53b1#epubcfi(%2F6%2F106%5Bdata-uuid1c5650e118e3411aa719d6e4d98e599d%5D!%2F4%2F1:0)
this is for the ebook called: Employee training and development

 

 

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Apart from virtual brainstorming, there are various techniques that EY could implement to conduct a needs assessment. Typical scenarios would include a series of employee observations performing a job and on-the-job focus groups. Considering the fact that EY is a client-focused company where providing exceptional customer service is a crucial aspect, longitudinal studies involving employee observation and collecting data based on those observations will allow more insight on the strengths and weaknesses on their customer service satisfactory. Senior level managers will conduct these observations and provide performance evaluations with feedback for the employees to asses and improve in the areas they lacked and therefore apply those improvements with the clients.

Madeleine Beth McCann born 12 May 2003 disappeared on the evening of 3 May 2007 from her bed in a holiday apartment in Portugal, sparking what one newspaper called “the most heavily reported missing-person case in modern history” Still to this day no one knows where she is or what really happened to her. The general public have many theories such as she was abducted”, but the most popular theory is that she was murdered and the parents covered it up.

Was Madeleine abducted?

Madeleine was on holiday from the UK with her parents, Kate and Gerry McCann her twin siblings and a group of family friends and their children. She and the twins had been left asleep at 20:30 in the ground-floor apartment, while the McCanns friends dined in a restaurant 55 metres away.The parents checked on the children throughout the evening, until Madeleine’s mother discovered she was missing at 22:00. Now although this is what the parents have said this statement just doesn’t add up, for example Kate McCann said that when she found out Madeleine was missing she left her other two children in the apartment go and alert her husband at the restaurant, This is where many people think her story is flawed if u had just found out your daughter was abducted why would u leave your other two children home alone to go alert your husband? This is what Gerry McCann said when questioned about not having a baby sitter. “The kids were sound asleep and they were being checked regularly. We didn’t think we needed a babysitter. We are good parents and what we did felt perfectly reasonable at the time.” One of the the family’s neighbours at the time Pamela Isobel Fenn said in her witness statement that she hear “one of the children crying out for approximately one hour and fifteen minutes” There has been many inconsistencies with the parents and other people’s story’s which make it hard to believe that Madeleine was actually abducted.

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