1. To improve product quality

Employee skills are one of the main objectives of any company. Tesco runs a training scheme called options programme for its employees to improve their skills and knowledge required for the job. They measure the employee skills on the basis of the employee gets selected for the next stage after the training. Product quality is an important objective of Tesco. It measures by regular checks on its production line. One of the customer shad got allergies with one of the products of Tesco. Tesco realised it and started “Free From” products which made life easier for people with food allergies. Internal and business perspective aims at enhancing employee skill and improving productivity is clearly seen in the increase of employee turnover and revenue of the individual employee. Revenue per employee has increased from £179,840 in 2008 to £196,436 in 2009. One of my friends is working in Tesco. He had also undergone an employee skill test or training programme which helped him to understand more about his job.

Innovation and Learning perspectives: According to Kaplan and Norton (1992) “global competition requires companies to make continual improvement to their existing products and processes and have the ability to introduce new products in order to deliver value for customers, improve operating efficiency and thereby increasing shareholder value”. The main objectives of Tesco regarding the Innovation and Learning perspective are:

• Improve employee capabilities
• Deliver consistently on time
• Product focus

A company in order to survive in the market has to be innovative and improve their standard so it can add to its value. Tesco tries to be innovative by improving employee capabilities by training scheme called option programme. They measure the employee’s skill and knowledge by this programme. Tesco always tries to deliver products consistently on time. They measure this by checking their stock on a daily basis. When I visited I did not find frozen pizza which I needed. After a day I visited Tesco again I found that Pizza. This shows that what they say is true. They indeed deliver on time. T