Improve the quality of care
Imagine that you are a senior consultant at Practical Health Care Consulting.
instructed you to spend three months at the Caring Angel Hospital to help
improve the quality of care,
add value to the organization,
improve employee morale,
design an efficient organizational chart,
create a strong team environment,
and create the hospital’s competitive advantage
At the end of the 3-month period, you must provide a report with your recommended strategies designed to help Caring Angel Hospital achieve its goals.
Write a 5–7 page paper in which you:
Propose the major steps that Caring Angel Hospital could take to achieve each of the following goals:
Improve the quality of care.
Add value to the organization.
Improve employee morale.
Design an efficient organizational chart.
Create a strong team environment.
Create the hospital’s competitive edge.
Recommend one approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. Support your recommendation with specific examples.
Propose at least two value-added services that Caring Angel Hospital could offer to strengthen its value proposition. Support your proposal with at least two examples of the advantages of these value-added services to the hospital.
Sample Solution
One of the most effective ways for Caring Angel Hospital to improve the quality of care, add value to the organization, and improve employee morale is by implementing a comprehensive Quality Improvement Plan (QIP). A QIP should include goals related to patient safety, clinical outcomes, customer service and satisfaction. This plan should focus on identifying areas where improvement can be made and then addressing those issues with specific strategies that are tailored to meet the hospital’s needs. Additionally, Caring Angel Hospital should investigate best practices in other healthcare organizations and incorporate these into their own QIP.
In order to add value to the organization, Caring Angel Hospital can establish a robust financial management system that ensures efficiency while still meeting patient needs. This will involve ensuring accurate billing processes, accounting systems and cost-management initiatives are in place. In addition, they should look at developing new revenue streams as well as leveraging existing ones more effectively.
Improving employee morale requires creating an environment where employees feel supported and valued by leadership. To achieve this goal, leaders at Caring Angel Hospital should prioritize building trust between administration and staff; provide opportunities for growth both professionally and personally; develop clear policies regarding job descriptions/expectations; create incentives such as competitive salary packages or bonuses; offer motivation programs such as reward systems for high performance; maintain open communication channels throughout all levels of staff; ensure reasonable workloads for each team member; provide meaningful feedback about individual work performance on a regular basis and actively listen when employees voice concerns or suggestions (Saudagar et al., 2019).
Success in any healthcare setting today is dependent upon having a strong organizational structure with clear goals in place that allow teams to deliver optimum quality care while remaining fiscally responsible. To maximize productivity while keeping employees engaged & motivated requires good management practices which can be achieved through implementing an effective QIP along with sound financial oversight that adds value & promotes innovation within the organization (Saudagar et al., 2019). By following these steps advocated here it is possible for Caring Angel Hospital to not only bring about positive change but also become a recognized leader within its industry.
