Is zoom a successful knowledge management system

 

Is zoom a successful knowledge management system?

 

Sample Solution

To make rapid, informed decisions, employees need to have a clear and common understanding of available information within an organization. Companies need to properly manage and store this knowledge base for easy sharing and retrieval, and update information on a regular basis in order to build a consolidated source of truth. To delve into knowledge management definition, knowledge management, or KM, ensures that the right information is delivered to the right place, or shared with the appropriate person, at the right time. Knowledge management allows companies to improve the quality of their decision-making processes. Zoom a successful knowledge management system. With Zoomin , companies can reduce support tickets and customer churns. Zoomin can enable organizations to provide their customers with stellar product content experiences. Zoomin allows customers to navigate products on their own and provides personalized product answers that customers can readily access.

A 21- day lockdown in the wake of COVID-19 in India has left thousands of migrant laborers who work as a daily wager with no income. Suppliers in the country are going through a massive loss in their factories due to decrease in the demand of the garment which have turned into partially shut down or completely shutdown of the factories leaving workers on roads with or without the legally mandated pay. According to a research report by Penn State University’s Center for Global Workers’ Rights(CGWR), thousands of garment factories have already shutdown leaving employees unpaid. A lot of clothing suppliers said that they had to stop most or all of their operations because of order cancellations or lack of flow in the currency. The survey revealed that more than 72 percent of buyers refused to pay for raw materials like fabric and others that had already been purchased in the month of march keeping in the month about the production of garments in future month. Some of the owners have also refused to pay to the workers because of no income from backend. The government has come up with the solution to shut down the companies and stores as part of social distancing measures cutting down the demand for new clothes has simultaneously descend as shoppers stay home and stop buying anything that isn’t essential. Almost every store which deals in fashion brands are now closed temporarily due to the unforeseen circumstances, they are facing losses based on every day but can survive in the market only if the merchandise on the back hand already in production get their payments cleared for the previous orders placed by the fashion brands. Only after this process is taken forward smoothly, the laborers who are on roads now because of the Covid-19 will be able to get their un cleared wages and will be back on the track once the fear of the outbreak of pandemic gets over.

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