Knowledge management systems.
Explain the role of knowledge management systems.
Explain what is meant by expert systems.
Explain what is meant by content management systems.
Discuss how the business in the selected scenario could benefit from an expert system and a content management system and provide two examples for each type of system.
Discuss how the business in the selected scenario could benefit from business intelligence and provide two examples of these benefits.
Discuss how the business in the selected scenario can use social media to not only obtain information and knowledge but to share it as well, and provide two examples of how the business might use social media information systems.
Knowledge management systems
A knowledge management system is any kind of IT system that stores and retrieves knowledge to improve understanding, collaboration, and process alignment. Knowledge management systems can exist within organizations or teams, but they can also be used to center your knowledge base for your users or customers. Building a knowledge management system can help you decrease support costs, increase customer happiness, and improve the overall customer experience and customer success ROI. But how? By answering questions in real time and giving customers the option of DIY customer services, you can empower users to answer their own questions.
