Labour restaurant case study

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1. Read the Loud Harbours Case Study.
2. Read the questions at the end of the case study on page 11.
3. Question 1 is mandatory. Choose 4 out of the other 7 questions, using 100-300 words each.
4. Submit your responses (numbered as in the case) in one Microsoft Word File, with a cover page that includes your name, your instructor’s name and your student ID number.

Student Questions
Having read the above case study, please complete an analysis of Loud Harbours current leadership by addressing 5 out of 8 of the following questions (100-200 words each). Please be aware the first question is mandatory for every student, the next 4 questions answered after #1 are up to the individual student.:
1) Put yourself in Holly’s shoes as the Regional General Manager of Loud Harbours. Write a letter to Matt Kenneth that gives feedback on the night of February 1st. Include some other suggestions that you have witnessed as the regional GM that connect to February 1st and offer some suggestions on how he can improve as General Manager. In your answer recall: feedback, leadership, SBI, communication, EQ, followership. (Mandatory question-6 Marks)
2) Is the new corporate goal statement for Loud Harbours leadership or management focused? Cites 2 reasons to justify your choice. (2 Marks) 3) What would you do to the management structure of Loud Harbours Bronte, would you leave it as it, fire the managers, or re organize it? Justify the reasons for your choice. (2 marks)
4) What feedback would you give to Matt Kenneth with regards to his approachability and coaching of staff? (2 marks)
5) Do you believe the different personalities present in Loud Harbours service staff are creating conflict? If so, why? (2 marks)
6) What suggestions do you have on the divide between new hires and veterans? What leadership strategies would you use to improve the situation? (2 marks)
7) If you were Patrick, reflect on the interaction that resulted in making the new server cry. How would you change your feedback do demonstrate constructive leadership qualities? (2 marks)
8) Do you believe that a change in overall leadership styles of LH. Managers could bring about a change in quality of service? How could systems thinking be employed here? (2 marks)
9) What kind of leader is Matt? Use specific examples to define your choice. (2 marks)

 

 

 

 

Sample Solution

Thirdly, Vittola argues that war should be avoided (Begby et al (2006b), Page 332) and that we should proceed circumstances diplomatically. This is supported by the “last resort” stance in Frowe, where war should not be permitted unless all measures to seek diplomacy fails (Frowe (2011), Page 62). This means war shouldn’t be declared until one party has no choice but to declare war, in order to protect its territory and rights, the aim of war. However, we can also argue that the war can never be the last resort, given there is always a way to try to avoid it, like sanctions or appeasement, showing Vittola’s theory is flawed. Fourthly, Vittola questions upon whose authority can demand a declaration of war, where he implies any commonwealth can go to war, but more importantly, “the prince” where he has “the natural order” according to Augustine, and all authority is given to him. This is further supported by Aristotle’s Politics ((1996), Page 28): ‘a king is the natural superior of his subjects.’ However, he does later emphasise to put all faith in the prince is wrong and has consequences; a thorough examination of the cause of war is required along with the willingness to negotiate rival party (Begby et al (2006b), Page 312& 318). This is supported by the actions of Hitler are deemed unjustly. Also, in today’s world, wars are no longer fought only by states but also non-state actors like Al-Queda and ISIS, showing Vittola’s normative claim on authority is outdated. This is further supported by Frowe’s claim that the leader needs to represent the people’s interests, under legitimate authority, which links on to the fourth condition: Public declaration of war. Agreed with many, there must be an official announcement on a declaration of war (Frowe (2011), Page 59-60&63). Finally, the most controversial condition is that wars should have a reasonable chance of success. As Vittola reiterated, the aim of war is to establish peace and security; securing the public good. If this can’t be achieved, Frowe argues it would be better to surrender to the enemy. This can be justified because the costs of war would have been bigger (Frowe (2011), Page 56-7).

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