Managing behavioral change in the Digital age. CRC Press.
select an organization that has a Global platform (they operate in more than one country), that has demonstrated operational excellence. In this paper, perform the following activities:
Name the organization and briefly describe what good or service they sell and where they operate.
Note how they are a differentiator in the market.
Note the resources used to ensure success in their industry (remember resources are comprised of more than just people).
Explain what actions the company took to achieve operational excellence.
Sample Solution
The CRC Press, LLC is an American publishing group that specializes in producing technical books. Many of their books relate to engineering, science and mathematics. Their scope also includes books on business, forensics and information technology. The CRC was founded as the Chemical Rubber Company in 1903 by brothers Arthur, Leo and Emanuel Friedman in Cleveland, Ohio, based on an earlier enterprise by Arthur, who had begun selling rubber laboratory aprons in 1900. The company gradually expanded to include sales of laboratory equipment to chemists. In 2003, CRC became part of Taylor & Francis, which in 2004 became part of the UK publisher informa.
s used to generate data describing congressional activity related to wild swine. FDsys is an official repository of all official publications from all three branches of the United States Federal Government and currently contains over 7.4 million electronic documents from 1969 to present. Our search included congressional hearings, congressional record, congressional reports, bills, and changes to the code of federal regulations from 1985 until 2013 when the APHIS National Feral Swine Damage Management Program was established. Documents included in our study contained any of the following terms: ‘feral swine’, ‘feral hog’, or ‘feral pig’, ‘wild swine’, ‘wild hog’, or ‘wild pig’. Each document was considered an independent policy action, and the number of documents by year was tallied to generate count data by document type, primary agricultural commodity (livestock or crop) the document addressed, and year. Our method may have included documents which were not specifically addressing wild swine related policy; to evaluate this assumption a 5% random sample was taken and the documents were classified as addressing wild swine related policy or not. Based on the results of this assessment we assumed that if the document contained reference to wild swine the issue of wild swine was either on the policy agenda or influencing the agenda in some way.
For our purposes we are interested in the cumulative influence of article tone and media sources. In order to produce a measure of this annual cumulative article tone we generated the annual mean tone. This was then multiplied by the number of articles published in the year and by the number of sources creating two predictor variables describing the annual tone for media sources (source tone) and the annual tone for articles (article tone). Classification of newspaper headlines and generation of the media tone indi