Minimize the conflict
The founder of ZYX company has decided to retire. He wants one of three children to take over leadership of the business—and he knows exactly who it should be. Other members of the family have their ideas as well. One segment of the family wants the oldest son, Michael, to take over, but the founder thinks Michael is a melon head. The second son, Christopher, is a wellmeaning and hard-working part of the business, but he just does not have what it takes to be a leader. Nonetheless, he is favored by another group of family members. Samantha, the youngest child, is as sharp as a tack, with solid experience and accomplishments under her belt. On an objective basis, Samantha would be the best choice for the business. She is the founder’s choice to take over the company and has other family supporters as well, although not as many as for Michael or Christopher. This is a situation tailor-made for conflict. How does the founder finesse the selection of Samantha and minimize the conflict that is bound to occur? Can he win? What if none of his children want the business?
>>Define and explain the differences between these terms.
e-business
e-commerce
What are some of the reasons you would not use e-business to sell your products?
>>Explain the importance of – Customer Value:
Chapter 2 “Your Business Idea: The Quest for Value” ,
it is critically important for any business organization to be able to accurately understand and identify what constitutes customer value.
Sample Solution
In this situation, the founder of ZYX company must be careful to finesse the selection of his daughter Samantha in order to minimize conflict and maintain family unity. The first step should be for the founder to have an open discussion with all members of the family about their opinions on who should take over leadership of the business. This will ensure that everyone has a chance to express their ideas and feel heard before any decisions are made. It is also important that he listens objectively and does not allow personal biases or preconceptions interfere with decision making (Ury, 1993).
Once everyone is able to give their opinion then he can present his choice–Samantha–as well as objective reasoning behind it based on her experience and accomplishments. He should clearly explain why she would make the best leader for ZYX without diminishing Michael or Christopher’s contributions or capabilities (Goleman et al., 2002). If other members are still adamant about choosing one of them, then it may help if they could each receive some role in managing elements within the organization; this way they can still continue contributing while allowing Samantha overall leadership.
