A major influence on job performance is motivation. There are several theories explaining the concept of motivation (i.e., expectancy theory, ERG [existence, relatedness, and growth] theory, reinforcement theory, etc.). Select one of the following three scenarios to use as a framework for your discussion. In your post, apply a specific motivational theory to one of the three scenarios. Analyze the motivational theory using the scenario as a framework for your discussion.

Scenario A:

You are a manager at a manufacturing plant forced to reduce 25% of its workforce due to budget constraints caused in part by the increased prices of a raw material. The vast majority of the tasks once performed by employees are now outsourced to another country. Consequently, your remaining workforce has suffered a significant lack of motivation. It is your task to move the remaining team forward under the current circumstances ensuring weekly quotas are reached and none of the production numbers suffer.

Scenario B:

You are a call center representative working at a mortgage company struggling to keep up with the increased regulations and compliance guidelines imposed to better control this industry. Recently, a junior-level manager was promoted to a vice president (VP) position, much to the surprise of all the employees. The employees perceived the promotion as unfair and that the chosen candidate lacks the experience and “people skills” required to excel in the new role. The first few emails from the newly promoted VP establish a less flexible, “numbers-driven” environment, potentially negatively impacting employees’ work-life balance. You desperately need this job as a single parent raising three kids.

Scenario C:

You have been employed at the same company for 20 years. You have come to terms with the fact that you have no promotional opportunities here and you are at a “dead-end job.” You contemplated changing jobs a few times in the last few years, but some of the reasons you stay include a manageable workload, flexible work hours, friendly coworkers, and a supportive upper management team. Yet you are not motivated to go above and beyond the expectations identified for your position and job description.

Your initial post should be 250 to 300 words. Use this week’s lecture and the course text as a foundation for your initial post. Incorporate the following article into your discussion: The Top 9 Things That Ultimately Motivate Employees to Achieve (Links to an external site.).

Part 2 Knowledge, Skills, and Attitudes (KSAs)
Review the exercise titled “Training Needs in the Student Registration Office” in Chapter 1 of the Blanchard and Thacker (2019) text. Assume that you were hired to develop a training program for the customer service representatives (CSRs) as described in the scenario. Your discussion should include the following:

Identify four of the most important KSAs (knowledge, skills, and attitudes) a training program for the CSRs must address and include your reasoning for selecting these.
Discuss the specific activities to be performed in the five phases of the training process model:
Analysis Phase
Design Phase
Development Phase
Implementation Phase
Evaluation Phase