Operations system

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1. Choose a specific operations system and brand within a specific industry (you do not have the choose one of the previous examples).
2. Describe all the main processes and activities of this operations system. Identify the nature of these processes and draw a flowchart of these processes indicating all the main activities, processes and resources involved.
3. Describe the lay-out or the physical space distribution of all these processes, tasks and inputs within the operations system and identify which typology of lay-out it is as well as its weaknesses.
4. Calculate different ratios of productivity of this operations system that measure the efficiency of this system and identify the main drivers or factors that determine the performance of this system.
5. Propose different measures and actions to take to enhance productivity and the quality of this system. Justify your answer.
6. Students are required to use the Harvard Referencing System.

 

 

 

 

Sample Solution

Overview

Amazon, the world’s largest online retailer, operates a complex and efficient operational system to fulfill millions of orders daily. This system encompasses a vast network of warehouses, distribution centers, transportation fleets, and delivery personnel, all working in coordination to deliver products to customers worldwide.

Main Processes and Activities

The main processes and activities of the Amazon operational system can be divided into three stages:

  1. Order Processing: This stage involves receiving and processing customer orders. Once an order is placed, it is transmitted to Amazon’s order management system, which assigns it to a specific fulfillment center.
  2. Order Picking and Packing: This stage involves picking the ordered items from the warehouse shelves and packing them into appropriate shipping containers. Amazon uses a variety of automated systems, such as robotic arms and conveyor belts, to streamline the picking and packing process.
  3. Shipping and Delivery: This stage involves transporting the packed orders from the fulfillment center to the customer’s delivery address. Amazon uses a combination of its own delivery fleet, contracted carriers, and partner shipping companies to ensure timely delivery.

Flowchart

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flowchart illustrating the main processes and activities of the Amazon operational system

Layout

Amazon’s warehouses are typically large, rectangular facilities with high ceilings and wide aisles. The layout is designed to maximize efficiency and minimize travel time for workers. The shelves are arranged in a grid pattern, with each item assigned a specific location. This allows for quick and accurate picking of orders.

The layout of Amazon’s warehouses can be classified as a fixed-position layout. This type of layout is characterized by the grouping of machines and workstations around a fixed product or process. Fixed-position layouts are typically used in production environments where the product is large or immobile. In Amazon’s case, the fixed-position layout is used to maximize the use of space and minimize the movement of workers.

Weaknesses of Fixed-Position Layout

One of the weaknesses of a fixed-position layout is that it can be inflexible. If the product or process changes, the layout may need to be reconfigured. Additionally, fixed-position layouts can be difficult to maintain, as the flow of materials and products can be disrupted if one machine or workstation breaks down.

Productivity Ratios

Amazon uses a number of productivity ratios to measure the efficiency of its operations. These ratios include:

  • Order fulfillment time: This ratio is calculated by dividing the total number of orders fulfilled by the total time it takes to fulfill those orders.
  • Picking accuracy: This ratio is calculated by dividing the number of orders picked correctly by the total number of orders picked.
  • Shipping accuracy: This ratio is calculated by dividing the number of orders shipped correctly by the total number of orders shipped.
  • Delivery time: This ratio is calculated by dividing the total number of orders delivered on time by the total number of orders delivered.

By tracking these productivity ratios, Amazon can identify areas for improvement and make changes to its operational system to increase efficiency.

Factors Affecting Performance

The performance of the Amazon operational system is affected by a number of factors, including:

  • Inventory management: Amazon needs to maintain the right level of inventory to meet customer demand without overstocking or understocking.
  • Order routing: Amazon needs to efficiently route orders to the appropriate fulfillment center based on the customer’s location and the availability of inventory.
  • Transportation: Amazon needs to have reliable transportation partners to ensure that orders are delivered on time.
  • Customer service: Amazon needs to provide excellent customer service to resolve any issues that arise during the order fulfillment process.

Enhancing Productivity and Quality

Amazon is constantly looking for ways to enhance the productivity and quality of its operational system. Some of the company’s initiatives include:

  • Investing in automation: Amazon is investing heavily in automation, such as robotic arms and conveyor belts, to further streamline its picking and packing process.
  • Using data analytics: Amazon is using data analytics to identify trends and patterns in its operational data. This information is used to improve inventory management, order routing, and transportation planning.
  • Empowering employees: Amazon gives its employees a lot of autonomy and encourages them to make suggestions for improvement. The company also provides its employees with extensive training and support.

Conclusion

Amazon’s operational system is a complex and ever-evolving entity. The company is constantly innovating and improving its processes to meet the needs of its growing customer base. Amazon’s focus on efficiency, innovation, and customer service has helped it become one of the most successful companies in the world.

 

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