Organizational Behavior

 

Read the following case study. This study looks at emotional labor and stress:
University of Minnesota. (n.d.). 7.7 Getting emotional: The case of American Express. In Organizational Behavior. https://open.lib.umn.edu/organizationalbehavior/chapter/7-7-getting-emotional-the-case-of-american-express/
Answer the following questions in detail:
What are some other jobs that deal with relatively negative or unfavorable emotions daily?
In what type of job might American Express’s open emotion policy not be acceptable?
How can understanding emotional labor help with this situation for employees and managers?
What would you suggest that they do at American Express to help their employees better manage stress?
Make sure to outline how your solution can specifically help this problem.
Explain the impact of stress and emotional labor on the individuals and the organization.

 

Sample Solution

There are a number of jobs that require employees to deal with unfavorable emotions on a daily basis. For example, health care workers such as doctors and nurses are often exposed to patients who may be in pain or distress, or having to deliver bad news. Social workers work with people from disadvantaged backgrounds and must be able to remain emotionally stable in the face of difficult situations (Fletcher & Brown, 2018). Similarly, police officers not only have to confront dangerous criminals but also cope with victims who may be distressed or in grief (Nakken, 2017). Counselors and therapists often come into contact with individuals dealing with mental illness or trauma-related issues and must manage their own emotional responses while helping their clients (Grossman et al., 2015). Finally, customer service representatives typically have to cope with disgruntled customers who may be angry or frustrated (WiseGeek Contributors 2021).
Overall, managing emotional labor can take its toll on employees over time; these professions require special attention when it comes to stress management strategies such as mindfulness practices and adequate rest periods in order for practitioners to avoid burnout (Joshi et al., 2020). Recognizing the importance of emotional labor is essential for organizations wanting to create healthy workplace environments which foster employee well being.

‘Gorge/inebriation’ alludes to the steady admission of medication after beginning portion which might cause decline in dopamine discharge after every admission because of sharpening. This will then prompt ‘withdrawal/pessimistic influence’ stage where nonattendance of medication will cause a reduction in dopamine causing restless and fretful sentiments bringing about the desire or ‘distraction/expectation’ stage. Two central point known to regulate these conduct changes are support where an improvement expands the opportunity of reaction and neuroadaptation, the cycle by which neuronal designs change in light of medication openness. Tweak of these elements inspires starting reaction to a medication and development of long haul hankering notwithstanding, backslide is believed to be brought about by long-lasting neuroadaptations that will cause inconvenience during withdrawal (Robert and Koob, 1997).

Right up ’til now, medicines for enslavement hasn’t been especially fruitful and one of the most well-known issue is backslide. As expressed already, this is believed to be brought about by neuroadaptations accordingly featuring the significance of grasping the hidden systems for fruitful medicines. In this survey article, we give current forward leaps on the components prompting neuroadaptations in core accumbens (NAc), a vital locale in compulsion studies.

Drug-Actuated Primary Pliancy in the Core Accumbens and its Feedback Districts
Drugs has been known to instigate primary pliancy of dendrites starting around 1997 (Robinson and Kolb, 2004; Russo et al., 2009; Dietz et al., 2009; Russo et al. 2010). From that point forward, explores on different medications of misuse have displayed to prompt an underlying change in the mind’s prize hardware, for example, narcotics diminishing number of NAc medium barbed neurons (MSN) as opposed to energizers which builds NAc MSN numbers. Early withdrawal after openness to constant cocaine incites articulation of N-methyl-D-aspartate (NMDA) glutamate receptors at MSN surface causing quiet neural connection arrangement and long haul sadness (LTD). Drawn out withdrawal will make withdrawal of the NMDA receptors be replaces by α-amino-3-hydroxyl-5-methyl-4-isoxazole-propionate (AMPA) glutamate receptors changing design of the spine to become mushroom formed and advancing long haul potentiation (LTP). This change anyway can be switched effectively by a test portion of cocaine (Figure 2) (Russo et al.,2010).

Figure 2. Cocaine-instigated synaptic and primary pliancy (Russo et al., 2010)

At a sub-atomic level, this is brought about by guideline of actin cytoskeleton through platform proteins as well as GTPases and they are enacted by record factor ΔFosB and cyclic AMP reaction component restricting protein (CREB) which initiates spinogenesis (Heiman et al., 2008; Kim et al., 2009). Then again, ΔFosB likewise manages cyclin subordinate kinase 5 (Cdk5) (Kumar et al., 2005) as well as atomic component κB (NFκB) (Russo et al., 2009) where the two particles assume a part in cocaine-prompted spine development showing the significant job of ΔFosB in cocaine-actuated underlying changes. The main oddity here is that the two sedatives and cocaine initiate comparative conduct aggregates (Russo et al., 2010) as well as medication organization and withdrawal side effects despite the fact that they significantly affect the NAc MSNs. A couple of conceivable theorizes remember changes for synaptic versatility having a bidirectional property where a shift in the two bearings bring about comparative social aggregates, decline in neuronal intricacy in one mind region is repaid by a reinforcing of one more region or one more pathway is prompted by sedatives which stifles spinogenesis (Lüsche

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