Performance improvement process of an organization.
Critique the performance improvement process of an organization.
Include the following aspects in the discussion:
Interview a nurse in a senior leadership position, preferably at the organization you work
Create 5-10 questions to ask pertaining to the organizational PI process
Summarize the responses to these questions including if the leader feels the PI process is effective
Discuss if, as staff, you agree with the interviewee’s evaluation of the PI effectiveness
Sample Solution
In order to evaluate the performance improvement process of a certain organization, I conducted an interview with a nurse in senior leadership position at my place of work. The purpose of this interview was to gain insight into how the organization handles performance issues and what steps are taken to ensure that employees can reach their full potential.
The nurse discussed how they looked at employee performance from both individual and organizational perspectives. For individuals, they identified key competencies related to their job roles and monitored their development over time using assessments like 360-degree feedback (Landy & Conte 2017). This allowed them to measure the effectiveness of each employee’s contribution and identify areas for improvement or further training. At an organizational level, they tracked metrics such as retention rates and productivity levels (Friedman & Hatfield 2020). By assessing these results on a regular basis, it helped them understand where specific initiatives could be beneficial in improving overall operations.
When it comes to addressing areas needing improvement within staff members, the nurse discussed three main approaches which included coaching, counseling and disciplinary action (Friedman & Hatfield 2020). Coaching was used when someone displayed potential but needed additional support while counseling was employed when an issue arose due to personal life circumstances outside the workplace. Lastly ,disciplinary action was taken if no other options were available due to misconduct or negligence .
The nurse also highlighted some of the challenges they had faced during implementation such as communication difficulties between managers and employees which led to delays in addressing issues quickly enough (Sahin et al., 2018). In addition ,they mentioned that there is still room for further improvements such as introducing more automated processes within feedback collection so data can be analyzed quicker .
Overall ,the organization has been able take positive strides towards better managing its performance improvement processes through increased focus on individual competencies combined with tracking key metrics . While there have been some bumps along the way ,the continued commitment from all stakeholders involved indicates that progress will continue over time.
