difference between a leader and a manager, Koontz (2008) proposes management is getting things done thoroughly and with people in formally organised groups. Managers are the people who make sure day to day activities are implemented and have the leaders and employees strive to complete them. Nevertheless, it is important the manager possess leadership skills to ensure the team implement strategies to work towards the vision and lead it to success.

The work place in question is a communal used scout hut which has been designed at a good standard for both the children and the staff. Staff have car parking spaces, good toilet facilities and the office, which are all at a good standard. According to Maslow’s (1943) hierarchy of needs which outlines the importance of basic needs being met. This framework sets out five tiers of an individual’s life. The lowest level is physiological needs; the very basic needs that are being met in the work place. The second tier is safety and security which is more intricate as it’s a sense of security and safety from harm. In the case study setting it is important that the deputy manager keeps up to date with the health and safety alongside legislations, policies, daily checks, passwords and security. This appears to link closely to Herzberg’s (1974:18) hygiene and motivation theory he states the factors leading to job satisfaction as “separate and distinct from those that lead to job dissatisfaction.” Therefore, if leaders eliminate dissatisfying job factors, they may create harmony, however this may not enhance performance. This he suggests placates your workforce instead of motivating them to improve performance. Stead (1972) applied the two-factor theory in a person communication model. He found that this resulted in a communication breakdown because messages were coded as intrinsic by the manager but decoded as extrinsic by the employee.

Rodd (2006) draws attention to individuals being social beings with a need to belong and have a place within society. This suggests the way society shape’s and understands the nature of organised social action, and the possibilities of its progress could be seen that the concept and practice of leadership, alongside its variant forms of direction and control, are strongly recognised and needed that the absence of leadership may be seen as an absence of org