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A client that you have developed a close relationship with has asked you for additional services that are outside of the scope of the project. You don’t want to say no because it might damage the relationship. But you don’t want to say yes and now run the risk of derailing your project. Your sponsor explains that while you can’t go out of scope, you do have the ability to continue the project and then create a new contract for the additional services. Think about what type of contract you feel would be best based on the relationship and the situation you are in. Also, consider metrics you should include (you have flexibility. just explain your reasoning). Use the reading for this week to help you. Think about what you would do and then write a professional business letterLinks to an external site. to the client and attach it to your discussion response in Word document format (NOT Pdf). Make sure you provide a sufficient amount of detail based on what you have learned in this week’s reading and other readings during the semester.

Sample Solution

Subject: Continuing Our Collaboration and Addressing Your New Needs

Dear [Client Name],

Thank you for reaching out about your additional service needs. I truly appreciate the strong relationship we’ve developed throughout this project, and I’m always happy to discuss ways to further support your success.

As you know, our current contract outlines the specific deliverables for this project. While venturing outside that scope would be challenging without impacting the project timeline and budget, I understand your desire to address these new requirements.

Finding a Win-Win Solution:

To ensure we keep this project on track and address your evolving needs, I propose a two-pronged approach:

  1. Project Completion: My team and I remain dedicated to delivering the outstanding work you expect within the agreed-upon timeframe and budget for the current project.

  2. Addressing Your New Needs: Once the current project concludes, we can develop a new, separate contract specifically tailored to your additional service requirements. This allows us to properly assess the scope, timeline, and budget for this new endeavor.

Benefits of a New Contract:

  • Clear Focus: A distinct contract ensures both parties have a clear understanding of the expectations, deliverables, and associated costs for the additional services.
  • Flexibility: This approach allows us to customize the new project to best meet your specific needs.
  • Mutual Success: By completing the current project on schedule and then outlining the additional services in a new contract, we can maintain our momentum and build upon our successful collaboration.

Metrics for Success:

For the current project, we’ll continue utilizing the established metrics outlined in our initial agreement. This ensures we remain focused on delivering high-quality work that aligns with your project goals.

For the potential new project, establishing relevant metrics will be part of the new contract development process. These metrics will depend on the specific nature of your additional service needs. However, some general areas we might consider include:

  • Timeline adherence
  • Deliverable quality
  • Communication effectiveness
  • Client satisfaction

Moving Forward:

I’m confident this approach allows us to maintain our strong working relationship while addressing your evolving needs. I’m happy to schedule a call to further discuss this proposal and explore the specifics of your additional service requirements.

Thank you again for your trust and collaboration.

Sincerely,

[Your Name]

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