PROJECT MANAGEMENT

at
Categories
Tags

 

1 TABLE OF CONTENTS
2 INTRODUCTION 3
2.1 Write a short introduction to your selected project giving context to why the PMI waterfall framework is the appropriate management approach for this specific project. 4
3 PROJECT INITIATION 4
3.1 Explain the benefits of using a Business Case document and outline the main components of the document. 4
3.2 Explain the benefits of a Project Charter Document and use the course template to complete a Project Charter document for your project. 7
3.3 Identify your project stakeholders and use an appropriate tool to analyse them. Complete a Stakeholder Register document and Stakeholder Communication plan. 9
4 PROJECT PLANNING 9
4.1 Highlight the main deliverable from the Scope Statement. Complete a Work Breakdown Structure (WBS) and discuss the benefits of WBS and assigning of work packages to team members. Complete a sample of WBS Dictionary Documents based on your WBS and Charter document and discuss the benefits of using standard templates to collect requirements forming the WBS Dictionary. 9
4.2 Using the WBS Work Packages create a dynamic schedule using a Network Diagram. Work out the Critical Path of your project and indicate Float in the project work packages. Create a Gantt Chart to identify resources and create a project schedule. 9
4.3 Discuss the main element of your quality management plan. Describe what tools and techniques you will use for quality control and quality assurance and include samples for both. Explain how you have applied the 8 quality principle to your project in order to gain support from the project team / stakeholders / suppliers. 9
4.4 Discuss when risk planning should begin and why. Discuss the techniques used to identify and analyse risk (include example). Complete a risk register, outlining risk level and strategy to deal each risk. 9
4.5 Discuss the importance of a make or buy analysis. Discuss the importance of a Statement of Works for goods and services needing to be procured. Provide an example of 1 procurement item identified, for this item include the following: ● Make or buy analysis ● Statement of Work ● Supplier Selection Criteria ● Discuss which contract type you selected for this procurement item and why 9
4.6 Describe the steps taken to create a budget. Complete a budget for your project and describe how you will monitor and control your budget. 10
5 MONITORING AND CONTROLLING 10
5.1 Complete a Responsibility Assignment Matrix (RAM) or RACI Document for your project team. Explain the dangers of Scope Creep and how you will use the following to help control the scope: ● Change Control Board ● Variance Request Document ● Status Report 10
5.2 Give an example of scope change, complete a variance request document, explaining the effects on the triple constraints. Explain what conclusion the change control board came to and how the change was effectively communicated and implemented. 10
6 PROJECT CLOSING 10
6.1 Describe the steps you took to close your project including details about what documentation is needed to effectively close the project. Explain how you collected your lessons learned from the project and detail what went well, what would you do differently next time 10
7 CONCLUSION 10
7.1 Write a short summary outlining how this project benefited from using the PMI framework. 10

 

 

 

 

 

 

 

2 INTRODUCTION

2.1 WRITE A SHORT INTRODUCTION TO YOUR SELECTED PROJECT GIVING CONTEXT TO WHY THE PMI WATERFALL FRAMEWORK IS THE APPROPRIATE MANAGEMENT APPROACH FOR THIS SPECIFIC PROJECT.

In a place like the call centre, after a careful analysis of last year’s results we realised that we needed to introduce a programme that would facilitate, motivate and improve agents’ results, from a personal and corporate point of view.
S.T.E.P. “Sales Technique Elite Program” is a Training programme lasting 6 weeks designed to offer support and dedicated training to a group new people in a supportive and controlled environment.
The program is designed to improve sales skills, techniques & motivation.
It will support as a preventative measure to the Performance Improvement Process.
The goal at the end of the six weeks is to measure the results achieved.
Areas to be measured include: Call Stats, KPI, Average order size, Target level, Motivation and sales speech.

3 PROJECT INITIATION
3.1 EXPLAIN THE BENEFITS OF USING A BUSINESS CASE DOCUMENT AND OUTLINE THE MAIN COMPONENTS OF THE DOCUMENT.

A business case is the very first document where we present the project to the senior management. It explain why we should do a project, explaining the benefits of the project including a business needs, Analysis of the situation, how benefits will be measured.

BUSINESS CASE

Fig. 1 project management
ANALYSIS
From the business case we have noticed that the agents receive too much information all at once.
Agents tend to forget the majority of the information transmitted (forgetting curves)

Fig. 2 Project management
OUTCOMES
The result we would like to achieve is a more structured training that allows agents to practice and store the information given.

Fig. 3 Project Management

RESULT MESUREMENT
Fif. 4 Project management
STRUCTURE OF THE PROJECT AND SOME INTERNAL STAKEHOLDERS (COACHES)

Fig. 5 Project Management
3.2 EXPLAIN THE BENEFITS OF A PROJECT CHARTER DOCUMENT AND USE THE COURSE TEMPLATE TO COMPLETE A PROJECT CHARTER DOCUMENT FOR YOUR PROJECT.
According with the PMBOK® Guide, 6dEdition a project charter is “a document issued by the project initiator or sponsor that formally authorizes the existence of a project, and provides the project manager with the authority to apply organizational resources to project activities.
As per charter below the project purpose is to deliver a top class training.
The project objectives is to keep consistency of the training material.
The assumption and constrain is a 6 weeks’ time training. The first two weeks in the training room and the last four on the floor with the rest of the team’s members
The budget doesn’t need any implementation.
The stakeholders will be the agents, trainers and coaches, IT department members, the HR department members Managers, Supervisors, Customers etc.
Project manager myself.

PROJECT CHARTER

Fig. 6 Project Management

3.3 IDENTIFY YOUR PROJECT STAKEHOLDERS AND USE AN APPROPRIATE TOOL TO ANALYSE THEM. COMPLETE A STAKEHOLDER REGISTER DOCUMENT AND STAKEHOLDER COMMUNICATION PLAN.

4 PROJECT PLANNING
4.1 HIGHLIGHT THE MAIN DELIVERABLE FROM THE SCOPE STATEMENT. COMPLETE A WORK BREAKDOWN STRUCTURE (WBS) AND DISCUSS THE BENEFITS OF WBS AND ASSIGNING OF WORK PACKAGES TO TEAM MEMBERS. COMPLETE A SAMPLE OF WBS DICTIONARY DOCUMENTS BASED ON YOUR WBS AND CHARTER DOCUMENT AND DISCUSS THE BENEFITS OF USING STANDARD TEMPLATES TO COLLECT REQUIREMENTS FORMING THE WBS DICTIONARY.

4.2 USING THE WBS WORK PACKAGES CREATE A DYNAMIC SCHEDULE USING A NETWORK DIAGRAM. WORK OUT THE CRITICAL PATH OF YOUR PROJECT AND INDICATE FLOAT IN THE PROJECT WORK PACKAGES. CREATE A GANTT CHART TO IDENTIFY RESOURCES AND CREATE A PROJECT SCHEDULE.
4.3 DISCUSS THE MAIN ELEMENT OF YOUR QUALITY MANAGEMENT PLAN. DESCRIBE WHAT TOOLS AND TECHNIQUES YOU WILL USE FOR QUALITY CONTROL AND QUALITY ASSURANCE AND INCLUDE SAMPLES FOR BOTH. EXPLAIN HOW YOU HAVE APPLIED THE 8 QUALITY PRINCIPLE TO YOUR PROJECT IN ORDER TO GAIN SUPPORT FROM THE PROJECT TEAM / STAKEHOLDERS / SUPPLIERS.

4.4 DISCUSS WHEN RISK PLANNING SHOULD BEGIN AND WHY. DISCUSS THE TECHNIQUES USED TO IDENTIFY AND ANALYSE RISK (INCLUDE EXAMPLE). COMPLETE A RISK REGISTER, OUTLINING RISK LEVEL AND STRATEGY TO DEAL EACH RISK.

4.5 DISCUSS THE IMPORTANCE OF A MAKE OR BUY ANALYSIS. DISCUSS THE IMPORTANCE OF A STATEMENT OF WORKS FOR GOODS AND SERVICES NEEDING TO BE PROCURED. PROVIDE AN EXAMPLE OF 1 PROCUREMENT ITEM IDENTIFIED, FOR THIS ITEM INCLUDE THE FOLLOWING: ● MAKE OR BUY ANALYSIS ● STATEMENT OF WORK ● SUPPLIER SELECTION CRITERIA ● DISCUSS WHICH CONTRACT TYPE YOU SELECTED FOR THIS PROCUREMENT ITEM AND WHY
4.6 DESCRIBE THE STEPS TAKEN TO CREATE A BUDGET. COMPLETE A BUDGET FOR YOUR PROJECT AND DESCRIBE HOW YOU WILL MONITOR AND CONTROL YOUR BUDGET.

5 MONITORING AND CONTROLLING

5.1 COMPLETE A RESPONSIBILITY ASSIGNMENT MATRIX (RAM) OR RACI DOCUMENT FOR YOUR PROJECT TEAM. EXPLAIN THE DANGERS OF SCOPE CREEP AND HOW YOU WILL USE THE FOLLOWING TO HELP CONTROL THE SCOPE: ● CHANGE CONTROL BOARD ● VARIANCE REQUEST DOCUMENT ● STATUS REPORT

5.2 GIVE AN EXAMPLE OF SCOPE CHANGE, COMPLETE A VARIANCE REQUEST DOCUMENT, EXPLAINING THE EFFECTS ON THE TRIPLE CONSTRAINTS. EXPLAIN WHAT CONCLUSION THE CHANGE CONTROL BOARD CAME TO AND HOW THE CHANGE WAS EFFECTIVELY COMMUNICATED AND IMPLEMENTED.

6 PROJECT CLOSING
6.1 DESCRIBE THE STEPS YOU TOOK TO CLOSE YOUR PROJECT INCLUDING DETAILS ABOUT WHAT DOCUMENTATION IS NEEDED TO EFFECTIVELY CLOSE THE PROJECT. EXPLAIN HOW YOU COLLECTED YOUR LESSONS LEARNED FROM THE PROJECT AND DETAIL WHAT WENT WELL, WHAT WOULD YOU DO DIFFERENTLY NEXT TIME

7 CONCLUSION
7.1 WRITE A SHORT SUMMARY OUTLINING HOW THIS PROJECT BENEFITED FROM USING THE PMI FRAMEWORK.

 

 

 

 

 

Sample Solution

 

 

 

 

Canada: The Beginning

GuidesorSubmit my paper for examination

Canada is a venerated nation in the North American landmass for its benevolent individuals, tranquil governmental issues, terrific natural life, and substantially more. In any case, for individuals who live outside this nation (second biggest as far as zone), the historical backdrop of this country may not be known or comprehended. So as to see how Canada turned into the nation it is presently, a diagram will be given.

Canada has experienced a long history before its Constitution was patriated in 1982. Truth be told, it starts with the pre-contact native timetable. As indicated by Britannica.com, “North America’s first people relocated from Asia, apparently over a currently submerged land connect from Siberia to Alaska at some point around 12,000 years prior, during the last Ice Age; it has additionally been contended, nonetheless, that a few people showed up before, potentially as long as 60,000 years back. Obscure quantities of individuals moved southward along the western edge of the North American ice top. The nearness of the ice, which for a period for all intents and purposes secured Canada, makes it sensible to expect that the southern scopes of North America were settled before Canada, and that the Inuit (Eskimo) who live in Canada’s Arctic districts today were the remainder of the native people groups to arrive at Canada” (Nicholson, Norman L., and Roger D. Lobby). Before Europeans came, around 12 dialects were created by the locals of the land, and these dialects were found in different societies and clans. In the long run, the Iroquois Confederacy was sorted out, which comprised of the Mohawk, Oneida, Onondaga, Cayuga, and Seneca people groups, and in the end the Tuscarora.

In these clans, and all through the Iroquois Confederacy, there was blend of agribusiness and chasing. Additionally, a few gatherings had a significant level of political, strict, social, and exchanging association. As indicated by Britannica.com, “The one trademark for all intents and purposes all the gatherings in precontact Canada shared was that they were self-administering and politically autonomous” (Nicholson, Norman L., and Roger D. Corridor). Despite the fact that the inevitable European pioneers and trespassers depicted the locals at times as savages, this was deduced out of obliviousness.

The principal European adventurers of the Canadian area were Vikings from Iceland, where they came to Labrador and Newfoundland. There are as yet the remaining parts of their settlements in these zones (Citizenship Canada). The locals and Vikings didn’t get along so well at first, despite the fact that they in the long run exchanged together, as per accessible proof (Nicholson, Norman L., and Roger D. Lobby). After the Vikings in the long run fled the district, John Cabot (otherwise known as Giovanni Caboti), an Italian guide happened upon this land. As indicated by the Canadian Encyclopedia, “Cabot and his team were the second gathering of Europeans to arrive at what might become Canada, chasing after Norse voyagers 1000 CE. In spite of not yielding the exchange course Cabot sought after, the 1497 journey furnished England with a case to North America and information on a huge new fishery” (“John Cabot”). Despite the fact that the Northwest Passage was not discovered, another piece of the British angling industry rose up out of this journey. It additionally started exchange between the locals and Europeans, however they were suspicious of one another.

The first asserting of land in Canada was by the French. As expressed by Canada.ca, “Somewhere in the range of 1534 and 1542, Jacques Cartier made three journeys over the Atlantic, asserting the land for King Francis I of France. Cartier heard two caught guides express the Iroquoian word kanata, signifying “town.” By the 1550s, the name of Canada started showing up on maps” (Citizenship Canada). After these journeys, the principal French settlement was developed. As indicated by Britannica, “… the French lord, restless to challenge the cases of Spain in the New World, chose to set up a sustained settlement. Inward and European legislative issues deferred the venture until 1541, when, under the order of Jean-François de La Rocque, sieur (master) de Roberval, Cartier came back to Stadacona and established Charlesbourg-Royal only northwest of Quebec” (Nicholson, Norman L., and Roger D. Corridor). Despite the fact that the French didn’t find jewels and different valuable things in their new land, they despite everything made a case for the region that they “found.”

Progressively French settlement action proceeded for the sake of contending with the Spanish. As indicated by Britannica, “In 1604 the French guide Samuel de Champlain, under Pierre du Gua, sieur de Monts, who had gotten an award of the imposing business model, drove a gathering of pilgrims to Acadia. He picked as a site Dochet Island (Île Sainte-Croix) in the St. Croix River, on the current limit between the United States and Canada. Be that as it may, the island demonstrated unsatisfactory, and in 1605 the settlement was moved over the Bay of Fundy to Port Royal (presently Annapolis Royal, Nova Scotia)” (Nicholson, Norman L., and Roger D. Corridor). Despite the fact that the settlement was made as a hide exchanging post, its water frameworks (waterways) were too hard to even consider getting through for the productive conveyance of merchandise. This settlement in the end moved, and they additionally engaged in united fighting with the locals. As per Discover Canada, “In 1608 Champlain assembled a stronghold at what is presently Québec City. Champlain associated the state with the Algonquin, Montagnais, and Huron, memorable foes of the Iroquois, a confederation of five (later six) First Nations who combat with the French settlements for a century. The French and the Iroquois made harmony in 1701” (Citizenship Canada). Not at all like in the United States, the pilgrims were progressively deferential towards the locals, and even battled for the privileges of specific clans.

In the consequent years, England, the Netherlands, and furthermore Scotland attempted to guarantee portions of Canada as their own through exchange and fighting. The locals likewise got more interweaved in the matter of hide exchange, and even battled among clans for power over exchange. Rivalry for the area was in exchange, land, and religion, with Catholics, Jesuits, and Protestants all needing to guarantee their own in this new land. Increasingly detailed governments and collusions were made to deal with the area with more noteworthy impact. With numerous nations competing for Canada at its new home, the British in the end made it another piece of its domain, with the French taking a littler segment in its overseeing and impact. Since 1848, mindful government was set up by the British, yet Britain despite everything had control over the locale until 1931, with the Statute of Westminster. It expressed that Canada had a similar position as the United Kingdom. With this affirmation, it took a few additional decades until Canada made its own Constitution, in 1982. In any case, with Canada presently being a parliamentary majority rule government and an established government, Queen Elizabeth II is still observed as the head of state (Nicholson, Norman L., and Roger D. Lobby).

Numerous subtleties couldn’t be expounded on in this little space, however I trust the movement of this extraordinary nation was clarified. Canada was first populated by socially, profoundly, strictly, and semantically advanced individuals, with 12 dialects and numerous clans. The Vikings were the principal Europeans to dare to the place where there is Canada however didn’t remain for long. Italian John Cabot, employed by Britain, investigated the area, and started an angling industry there. The French came before long, asserting area as their own in the territory of Quebec. After New France was established, British, Dutch, and different pilgrims for different nations battled for the exchange, land, and even religion of this new spot. Unions with the locals were made for exchange and religion, and wars began to be battled under the flag of exchange, religion, and land ownage. Be that as it may, after numerous overwhelming fights between the French and British, Canada in the long run went under the influence of the British Empire, and stayed so until the Canadian Constitution was patriated in 1982. From that point on, Canada shook off the shackles of reliance on Britain, and has remained for the most part monetarily and legislatively stable since.

Works Cited

Nicholson, Norman L., and Roger D. Lobby. “Canada.” Encyclopædia Britannica, Encyclopædia Britannica, Inc., 25 Dec. 2018, www.britannica.com/place/Canada/History.

 

 

 

This question has been answered.

Get Answer
WeCreativez WhatsApp Support
Our customer support team is here to answer your questions. Ask us anything!
👋 Hi, Welcome to Compliant Papers.
Hi, how can I help?