Business Requirements Document

Company Background

My hypothetical e-commerce company is called Bookworm. We are a one-stop shop for all things book-related, including new and used books, audiobooks, e-books, and book-related merchandise. We offer a wide selection of books in all genres, from fiction to non-fiction to children’s books. We also offer competitive prices and free shipping on orders over $50.

Business Type

Bookworm is a B2C e-commerce company. We sell directly to consumers through our website and mobile app.

Customers and Demographic Information

Our target customers are book lovers of all ages and interests. We sell books to people of all ages, from children to adults. We also sell books in a variety of genres, so we have something for everyone.

Information Systems Infrastructure

Our information systems infrastructure is essential to our business operations. Our infrastructure includes the following components:

• Website: Our website is our primary sales channel. It is where customers can browse our selection of books, place orders, and create accounts.
• Mobile app: Our mobile app allows customers to browse our selection of books, place orders, and manage their accounts on the go.
• Order management system: Our order management system tracks and processes orders from customers.
• Inventory management system: Our inventory management system tracks the levels of our inventory in real time.
• Customer relationship management (CRM) system: Our CRM system stores and manages customer data, such as contact information, order history, and purchase preferences.

Block Diagram of Information Systems Infrastructure

The following is a high-level block diagram of our information systems infrastructure:

                                      +----------+
                                      | Website   |
                                      +----------+
                                          |
                                          |
                                          v
                               +-----------+
                               | Order      |
                               | Management |
                               +-----------+
                                          |
                                          |
                                          v
                           +-----------+
                           | Inventory |
                           | Management |
                           +-----------+
                                          |
                                          |
                                          v
                               +-----------+
                               | CRM       |
                               +-----------+

Sources

• Top 10 Largest Ecommerce Companies in the US in 2020
• E-Commerce Business Models: A Comprehensive Guide
• E-Commerce Infrastructure: What You Need to Know

Gantt Chart

The following Gantt chart illustrates the major and minor tasks involved in developing and launching our e-commerce website and mobile app:

This is just a sample Gantt chart. The actual tasks and timeline may vary depending on the specific needs of your e-commerce company.

Conclusion

This business requirements document has outlined the key elements of our e-commerce company, including our business type, customers and demographic information, information systems infrastructure, and high-level block diagram of our information systems infrastructure. We have also included a sample Gantt chart to illustrate the major and minor tasks involved in developing and launching our e-commerce website and mobile app.