Sales Plan

Scenario
You previously worked in B2C sales, but you have made the transition into B2B sales by recently accepting an entry-level B2B dental sales position in which you will sell dental chairs to dentists and orthodontists. There are different price points based on the different features. Basic chairs feature comfort and long-lasting durability with manual back, leg, seat, and height adjustments. The mid-range chairs also offer comfort and durability, but instead of manual adjustments they are electric, and all mid-range chairs have a built-in massage feature to help make patients more comfortable and relaxed. The high-end chairs have all these features, but the leather is a much higher quality, there is a wider variety of colors and features, there are multiple massage options plus a remote that allows patients to control their massage and heating/cooling options, and these chairs are more ergonomically designed to help prevent back pain for the dentist while working on the patients. You are expected to meet with 20 dentists and orthodontists each week to convince them to purchase your dental chairs.

Instructions
Before you start meeting with dentists and orthodontists, your supervisor has asked you to create a sales plan that she can review. In a Microsoft Word document, write your sales plan and include the following.
The differences between B2B sales and B2C sales
Three sales goals using the SMART formatting (specific, measurable, achievable, relevant, and time-based)
Your personal SWOT analysis
Your buyer analysis
Your action plan, including how you will reach each of your goals (i.e., your to-do list), who you will be targeting and how, and your lead generation plans

Sample Solution

Dental Chair Sales Plan

1. B2B vs. B2C Sales:

B2C:

  • Shorter sales cycle
  • Focus on individual needs and preferences
  • Emphasis on emotional connection and brand image
  • Lower transaction value

B2B:

  • Longer sales cycle with multiple decision-makers involved
  • Focus on solving business problems and increasing efficiency
  • Emphasis on logic, data, and return on investment (ROI)
  • Higher transaction value

2. SMART Sales Goals:

  • Goal 1: Secure 5 new dental chair contracts within the next 3 months (Specific, Measurable, Achievable, Relevant, Time-bound).
  • Goal 2: Achieve a 20% conversion rate from initial meetings to proposals submitted within the next 6 months (Specific, Measurable, Achievable, Relevant, Time-bound).
  • Goal 3: Increase average order value by 15% within the next year by upselling features and highlighting the benefits of higher-tier chairs (Specific, Measurable, Achievable, Relevant, Time-bound).

3. Personal SWOT Analysis:

Strengths:

  • Strong communication and interpersonal skills
  • Eagerness to learn and adapt
  • Ability to build rapport and trust
  • Experience in sales (although B2C)

Weaknesses:

  • Limited experience in B2B sales and the dental industry
  • Lack of established network within the dental community
  • Time management skills need improvement

Opportunities:

  • Strong company reputation and product offering
  • Growing demand for dental services
  • Potential to learn and develop new skills

Threats:

  • Competition from established B2B dental equipment suppliers
  • Economic downturn impacting dentists’ budgets
  • Resistance to change from potential customers

4. Buyer Analysis:

Target Audience: Dentists and Orthodontists in [Your Target Region] with a focus on [Specific Practice Size] and [Years of Experience].

Needs and Pain Points:

  • Improving patient comfort and experience (leading to higher patient satisfaction and retention)
  • Increasing efficiency and productivity (reducing treatment time and seeing more patients)
  • Reducing costs (through features like durability and energy efficiency)
  • Improving ergonomics (preventing back pain and fatigue for the dentist)

5. Action Plan:

Reaching Sales Goals:

  • Goal 1: Secure 5 new contracts:
    • To-Do: Schedule 20 meetings per week with dentists and orthodontists.
    • Targeting: Research and prioritize potential customers based on buyer analysis.
    • Lead Generation: Utilize online directories, attend dental industry events, network with existing customers for referrals.
  • Goal 2: Increase conversion rate to 20%:
    • To-Do: Develop a strong sales presentation tailored to each customer’s needs and pain points.
    • Focus on: Clearly communicate ROI and showcase product features that address their specific challenges.
    • Prepare compelling proposals: Highlight the value proposition and demonstrate how your solution addresses their needs.
  • Goal 3: Increase average order value by 15%:
    • To-Do: Upsell features and benefits of higher-tier chairs during presentations and demonstrations.
    • Focus on: Highlighting the long-term cost savings, improved patient experience, and increased efficiency benefits.
    • Offer bundle options: Package popular features together at a discounted price.

Addressing Weaknesses and Threats:

  • To-Do: Attend industry events and training sessions to gain knowledge of the dental market and product expertise.
  • Seek mentorship: Partner with a more experienced sales representative within the company for guidance and support.
  • Develop a time management system: Utilize scheduling tools and prioritize tasks effectively.

Overall, this sales plan outlines a strategic approach to entering the B2B dental sales landscape. By leveraging strengths, addressing weaknesses, and actively pursuing new leads, I aim to achieve the set goals and become a successful dental chair salesperson.

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