Scorecard Presentation

 

Now that you have had an opportunity to analyze the balanced scorecard, consider how it would apply to an organization of your choice.

For your initial post to this discussion, select a health care organization that has readily available data for the four categories from the Kaplan and Norton’s 1996 model. Those categories are:

Financial performance measures.
Internal business processes.
Learning and growth.
Customer satisfaction.
You may wish to select your employer; however, please do not disclose proprietary data without prior written consent from your employer. You may wish to review Web sites of large, global organizations to research case study articles on best practices for suitable organizations.

Develop a PowerPoint presentation with 10–12 slides that describes how you would apply a balanced scorecard to your selected organization. In your PowerPoint presentation, include:

A brief description of the organization you selected.
Your balanced scorecard analysis of the organization, including how vision and strategy connect to the four balanced scorecard elements.
Four recommendations for the organization.
Include at least one APA-formatted in-text citation and accompanying, congruent APA-formatted reference.
Attach your PowerPoint presentation in your initial post to this discussion.

Note: You will use the PowerPoint presentation created for this discussion as part of the Unit 8 assignment. Additionally, you will use the balanced scorecard you develop for this discussion in the assignments in Units 8 and 9. Review the instructions and scoring guides for those assignments for more information about what your balanced scorecard should contain.

 

 

Sample Solution

ry was showing his concerns in an angrily manner by shouting at you saying, “you combined windows and doors into one workshop, We’re working together as you asked”. (Cockburn-Wooten, Simpson & Zorn, 2010). Although it may have looking like Dave and Barry were slacking, they were doing as you have asked, to work together. Organizations run accordingly to rules and regulations. If these standards were made clearly from the first day on the job some confusion would have been made clear. Instead of addressing how you want to see the company work as a team, you should have addressed planning and how individuals need to function on their own rather than as a team 24/7. Planning allows employees to look into the future and determine what they should be doing. When planning gets brought into the scenario, employees are more likely to want to achieve those goals which allows them to work harder not only for the organization, but for self-satisfaction. When mentioning that everyone working together is a goal, it makes it known in the wrong way that the employees should form some kind of bond and friendship with their co-workers. No future goals were addressed, none of you managers have given commands in a strictly manner. You need to show control, which ensures the comparison between goals and activities to make sure the company is functioning progressively was not initiated (Miller, 2015). No elements of management were given and therefore the reason for employees failed standards are due to these standards not being met by you all.

2) What would be your diagnosis of what went wrong, as it was described in this case study?

While taking a human resources approach, through Maslow’s Hierarchy of needs theory, it is focused on the employees needs in the workplace. My diagnosis of what went wrong in this case, is that employee’s affiliation needs did not feel as though they were met. The needs of social interaction may have been felt between some co-workers, but they did not feel a strong social interaction with higher levels such as with Peter and Laurence. Peter, I have noticed that you have been getting a sense of achievement, especially from Laurence. The branch has become one of the top performing branches, but with that being said, about 60% of the original staff has left the company (Cockburn-Wooten, Simpson & Zorn, 2010). With this being said, they did not feel as though they were being treated fairly. Having a strong relationship with coworkers and managers allows employees to stay and work towards a company’s goals. Dave and Barry had left because of the pressure you were putting upon them to do their tasks correctly. I believe a better way to approach employees who are slacking is to help them find ways to improve their work within the business. Establishment of relationships was nonexistent when talking to your employees, Peter. Imagine being treated as though your needs do not matter. Old employees should not be resigning because of how they are treated. Esteem needs is also lacking within employees from your end. Not one employee was shown a sign of achievement and accomplishment based on the tasks they have performed. With the staff social meetings that have been formed, it allows employees to receive feedback, have fun, and create a relationship with employees, but the way these meetings are set up it wrong. Having work meetings should be in an office and should be set up in a professional environment. Including alcohol, games, and food does not give employees and managers a sense of professionalism or a centralized focus of the tasks that need to be done. By having such a laid back meeting environment, it tries to make up for the lack of affiliation and esteem needs within the workplace.

3) Why do you advance these recommendations in particular

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