A system for managing client data is a crucial intangible asset for businesses. It helps to increase client communication, marketing and sales efforts, operational efficiency, and revenue growth. Businesses are willing to spend millions to maintain correct and current data because poor information quality problems could cost them trillions of dollars. An on-target database is one of the key elements of the customer data management system. The first and last names, phone numbers, email addresses, and other lead contact information are all included in a customer database. Your goals, the type of data you gather, the leads you have, and how your business plans to use this information will all influence how complete your customer database is.
g this time, pervasive feelings of unease, panic, and hopelessness, with persistent worry and anxiety, compounded with reductions in normal social support systems only serve to escalate mental distress in individuals (Canadian Psychological Association, 2020; Zhou, et al., 2020). In fact, during the initial phase of COVID-19 in China, where the disease originated, Wang et al. (2020) determined that the psychological impact of this disease was rated as moderate to severe in more than half the respondents queried. Additionally, nearly one-third of participants in this study reported moderate to severe anxiety. These results indicate that it is precisely now that we need psychological services to perform at its best, but it is also now that these same services are not available in person. Fortunately, the practice of telehealth has been up and running for over a decade, providing services to rural communities and to individuals that are unable to receive health care in person (CPA, 2020). With the advent of the internet, telehealth services have expanded and become increasingly accessible to those that require it. In a world that is in the midst of a global pandemic, telepsychological services have never become more relevant nor essential for people’s physical and mental health. But, is telepsychology ready for a world in the midst of a global pandemic?
What is Telepsychology?
Telepsychology, or the provision of psychological services using electronic communication resources and other information technologies, such as e-mail, telephones, videoconferencing, cell phones, and Internet services, can be used in conjunction with and/or in lieu of traditional methods of mental health care delivery (College of Alberta Psychologists, 2018; O’Connor, Munnelly, Whelan, & McHugh, 2018; Godine & Barnett, 2013). According to College of Alberta Psychologists (CAP) Practice Guidelines, as with traditional psychological services, telepsychology may be used to “offer clinical support, engage in … formal assessment, provide education and training, engage in research and/or contribute to policy development…” (CAP, 2018). As with any psychological service, there are guidelines and policies in place that adhere to ethical principles for professional practice for psychologists who are considering the use of/currently using telepsyc
