Step Troubleshooting Process

For this project, you will apply the CompTIA 6-Step Troubleshooting Process to explain how you would tackle Hudson Fisher Associates Help Desk Tickets. There are three groups of tickets, Level 1, Level 2, and Level 3. You will pick two tickets from each group.

As you prepare to analyze and hopefully solve these typical IT help desk tickets, keep in mind that for this course, it is more about the process and less about finding the “correct” answer. You may not always find an exact answer from the information given. The problems are structured to approximate what you will find in the workplace. Use a logical and repeatable process (e.g., the CompTIA 6-Step Troubleshooting Process) and eliminate the improbable as you work your way through each scenario.

CompTIA 6-Step Troubleshooting Process:

Identify the problem.
Establish a theory of probable cause.
Evaluate the theory to determine the actual cause.
Establish a plan of action to resolve the problem and implement the solution.
Verify full system functionality and if applicable implement preventative measures.
Document findings, actions, and outcomes.

Your deliverable for the project is an annotated PowerPoint Presentation covering the following:

List of the six tickets you selected (two each from Level 1, Level 2, and Level 3)

One to two slides for each ticket, in which you:
State the problem.
Describe the steps taken to troubleshoot/analyze the problem.
Propose a brief resolution.
One summary slide: What did you find challenging or interesting about one or two of the support cases (opinion-based)?
One reference slide (two to six IEEE references). Include references for materials you consulted in TestOut or on the internet.

By providing all the important and useful requirement that the client need for long and short term.
Moreover, operators always seek for new techniques to extend the economic lives of the reservoir also a safe way to solve various challenges connected to aging well, where Weatherford Company offers all the Innovative technology and high quality services to confront these challenges.
Weatherford Provides different services in drilling and formation evaluation, well construction, completion and stimulation, also production.
To begin with drilling services and formation evaluation, which contain different categories, for example laboratory services, reservoir solutions, surface logging system, and wireline services.
Having considered the services provided by the company, it is also reasonable to look at the different categories and their definitions, start with the first category laboratory services.
Weatherford laboratories deliver a set of basic core analysis services with a whole necessity test required to help the costumer more in improving reservoir estimates, recover their reservoir forming, also identify and correct any damage to the formation of the reservoir.

Moreover the advanced tests provided by the Weatherford labs are particularly designed to evaluate different properties such as Petrophysics, Fluid Flow Properties, Rock Mechanics, Enhanced Oil Recovery, and others.
The second category is about reservoir solutions, this category generally discuss about the oilfield challenges and the solution that the company offer to the clients for several difficulties that the operators faced.
Coming to third category surface logging system, is mostly talking about the extraction of fluids from the underground and determining the amount of sufficient gases present in the reservoir by means of specific measurements and Techniques. Inadequate fluid extraction or using unsuitable devices can cause an error in the measurements also reduce the accuracy of the analysis.
Nevertheless, Weatherford Company also offers to the operator�s wireline services, the wireline services include all the advance and important information about the well. Likewise wireline fulfil all the client needs with unequalled flexibility and with integrated strategic wireline technologies, tools, and syste
In addition, completion and stimulation is also one of the essential services provided by Weatherford Company. To achieve a high quality production of the well it is important to perform critical treatments and upgrades efficiently. This requires a careful preparation and extensive capability.
Consequently, Weatherford delivers a complete facilities, breadth, and experience in multi subjects whether on the surface or down the well, in laboratories or factories. The company focus is to deliver a high quality services in the industry.

Weatherford labs

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