Technology and Operations Management Scenario

Prior to beginning work on this discussion forum, read sections 2.0–2.2 in Chapter 2 and sections 4.0–4.4 in Chapter 4 from yourOperations and Supply Chain Management textbook. In addition, read Three Approaches to Big Technology: Operations Research, Systems Engineering, and Project Management.

Technology continues to play a huge role in streamlining operations management. For example, Kodak has a freestanding kiosk where technology and customer labor join to create an output. In this example, you put in your digital camera memory card, choose the finish, quantity, and size of your hard copy pictures, and then print.

Airline check-in kiosks, automatic teller machines, online banking, and firms like eBay, Facebook, Twitter, Zillow, and Zappos are also excellent examples where self-service and technology merge to deliver a product, and they are good use cases for this discussion.

Describe a situation where self-service and technology help create and deliver a customer benefit package to the customer. Provide examples of how such a system can cause a defect, mistake, or service upset. When possible, select a different example than your peers.

Sample Solution

epiction of himself, which prevents the reader from being able to acknowledge his true character and is instead only able to accept the fraudulent identities he creates for himself. Throughout Lolita, the autodiegetic narrator elevates his own status in order to defend his unusual attraction, referring to himself as a ‘comic, clumsy, wavering Prince Charming’ to further the illusion of the paedophilic narrator as the hero of the text, while the reference to ‘Prince Charming’ romanticises and idealises his character. Further, Nabokov’s use of the alliterative adjectives ‘comic’, ‘clumsy’ juxtapose the perfection of the ‘prince’, enhancing the deluded and contrasting portrayal of Humbert. The frequent references to the ‘Enchanted Hunter’ imply a mystical and ethereal nature to the narrator, suggesting his illusive character, while ‘hunter’ reflects a power and possession equal to that of the ‘prince’, showing the contrasting nature of his depiction. As well as this, transitions between English and French when describing the narrator are used by Nabokov to create a sense of confusion, with the line ‘I was and still am, despite mes malheurs, an exceptionally handsome male’ a clear attempt by Humbert to disguise his flaws with his shift in language, ending ultimately in a contradictory depiction of a flawed yet perfect being, which clearly implies his juxtaposing character. Such a view is furthered by the six variants of the narrator’s name during his encounter with Miss Cormorant, ‘Mr. Humbird’, ‘Dr. Humburg’, ‘Mr Humberson’, suggesting the elusive nature of Humbert and his lack of a consistent identity. In addressing him with several differing names, Nabokov clearly implies the mystical nature of his narrator, supporting the view that he encourages the reader to accept his monstrous male hero through the inconsistent portrayal of his character.

Alternatively, it could be argued that Nabokov does not encourage the reader to accept his unreliable narrator in Lolita, as there are consistent reminders of his changeableness and contradictory nature. Throughout the text, there are contradictory comments on Humbert’s ability to recall his memories, ranging from explicit references to his precise retelling, ‘I remember verbatim’, implying absolute accuracy, and direct verbal

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