Sample Solution

Changes to the organization of the Medical Records Department have been problematic due to a lack of communication and understanding between staff. When changes are implemented without input from personnel there can be feelings of resentment among employees (Mansfield et al., 2020). Additionally, if these changes are not clearly explained then staff may be uncertain about their roles within the department which can lead to confusion and difficulty in completing tasks (Lazaroiu et al., 2019). This can result in a decrease in productivity as well as an increase in conflict.

To improve the approach to change within the Trust it is important for managers to involve personnel when developing new policies or procedures. Creating an atmosphere that encourages open dialogue allows team members to voice any concerns they may have about upcoming changes (Moore & DeSouza, 2018). Additionally, managers should ensure that all relevant information is shared with staff so that everyone understands what is occurring. It’s also beneficial for employers to provide adequate training and resources so that personnel feel equipped to handle any adjustments successfully (Brown et al., 2018).

Finally, providing feedback on performance helps give employees a sense of purpose while also allowing them to recognize their successes (Goharzadeh & Sluiter 2015). instilling trust amongst staff will help minimize any worries they may have regarding organizational alterations and thus make them more likely embrace these modifications rather than oppose them.