Evaluate the importance of affecting and managing relationships.
Scenario
Recall a time when you were involved with a conflict in the workplace, or witnessed a conflict at work. This situation should be one that involved a relationship of some kind (i.e. manager-employee, employee-employee, etc.) where a conflict occurred. Think about how this experience could have been improved if you had had a mentor or a coach to help you through the situation.
Instructions
Reflect on an experience of a conflict and how it could have been improved with a mentor or coach. From this experience, create a mentoring or coaching document. In your document, think about conflict management and relationship management strategies. Include the following in your mentoring/coaching document:
What was the conflict and relationship?
Did you see things the way they really were, or were your eyes opened to something else? Was there any bias? Explain.
How would you have done things differently? Why?
How did that experience affect other relationships?
Conflict and Relationship
I was a software engineer at a large tech company, and I was working on a new project with a team of other engineers. We were all under a lot of pressure to meet a tight deadline, and the team was starting to become stressed and fractious.
One day, I had a disagreement with another engineer, named John, about how to approach a particular problem. We were both passionate about our ideas, and the argument quickly escalated. We started to say things that we didn’t mean, and we both ended up feeling hurt and angry.
After the argument, I felt very isolated and upset. I didn’t know how to move forward or how to repair my relationship with John. I also started to worry about how the conflict would affect the team’s morale and productivity.
Bias
At the time, I was so caught up in my own emotions that I didn’t see things the way they really were. I was convinced that John was wrong, and I was right. I also started to make assumptions about his motives and his personality.
However, if I had been more objective, I would have realized that John and I were both under a lot of stress, and we were both trying our best to do the right thing. We simply had different perspectives on the problem.
How I Would Have Done Things Differently
If I had had a mentor or coach to guide me through the situation, I would have done things differently in a few ways.
First, I would have tried to take a step back and calm down before responding to John. I would have also tried to see the situation from his perspective.
Second, I would have apologized to John for my role in the conflict. I would have let him know that I respected his opinion, even if I didn’t agree with it.
Third, I would have tried to work with John to find a compromise. We could have brainstormed different solutions to the problem, and we could have tried to find a solution that worked for both of us.
How the Experience Affected Other Relationships
The conflict with John affected my other relationships at work. I became more withdrawn and less trusting of my colleagues. I also started to worry about how they would perceive me.
However, over time, I was able to repair my relationship with John. We were both able to learn from the experience and move on. I also became more aware of my own biases and how they can affect my interactions with others.
How a Mentor or Coach Could Have Helped
A mentor or coach could have helped me in a number of ways. First, they could have helped me to understand the conflict management and relationship management strategies that I could have used to resolve the situation more effectively.
Second, they could have helped me to see things from John’s perspective and to develop more empathy for him.
Third, they could have helped me to manage my own emotions and to respond to the conflict in a more constructive way.
Conclusion
The conflict with John was a valuable learning experience for me. It taught me the importance of communication, empathy, and compromise. It also taught me the importance of having a mentor or coach to guide me through difficult situations.
Here are some additional conflict management and relationship management strategies that I have learned over the years:
If you are involved in a conflict at work, here are some tips for managing it effectively: