“The Role of Business Ethics in Relationships with Customers.”

 

 

Read the Forbes article, “The Role of Business Ethics in Relationships with Customers.” Based on the content presented in the article, describe the strategic importance of Customer Relationship Management (CRM) and discuss how CRM business ethics can be used to create customer satisfaction and greater profits for the firm. Respond to at least two of your classmates’ posts.

 

Sample Solution

Khilafat Conference in New Delhi were held and it was decided that on 23 November that Muslims would not participate in the official rejoicing over victory in the war and if their demands were not accepted. It was also decided that they would boycott British goods and would not cooperate with the Government. The prominent member of Khilafat Committee decided that a Muslim delegation under the leadership of Molana Muhammad Ali Jauhar would be arranged. After that Muhammad Ali Johar latterly sent to England. At that time the Muslim demands were presented to the British Prime Minister Lloyed Georage. His direct reply was that all vanquished states would be treated alike and there would be no exceptions. One consequences of the British stand was a decision by groups of Muslims militants to migrate from British India which was declared Dar-ul-Harb. On the other side the Indian Muslims were making heavy sacrifices to save turkey. The Ottoman Sultan wahid-ud-din accepted the Treaty of Sevres. This Treaty was never enforced, as the Turks rally in ground Mustafa Kamal, had established a nationalist government in Angora (Ankara).They inflicted a crushing defeat on the occupying Greek forces and expelled them from Antolia (Ali, 2001).

On the other side a Grand National assembly made a decision that to abolish caliphate disappointed the Muslim masses but Allama Muhammad Iqbal considered it Ijtehad and argued that according to spirit of Islam Caliphate can be vested in a body of persons or an elected Assembly. (Iqbal, 1989)

On 8 July 1921, Molana Muhammad Ali presided over a session of the Khilafat Conference in Karachi, in which he warned the British Government: ‘if the British Government fought the Angola Government, the Muslims of India would resort to civil disobedience, proclaim complete independence and hoist the flag of the Indian Republic at the Ahmadabad session of the Indian National Congress” (W

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