The role of Managers &Leaders in the Operations Management function of an Organization

 

Scenario and activity:

In 2020 the world was faced with a global pandemic, Covid-19, which has had a serious and drastic impact on businesses, people and societies. The Chief Executive Officer (CEO) of your organization has asked you to critically examine the role leaders and managers play in the operations function of your organization during the Covid-19 pandemic.

With references to ideas, readings, models and theories covered in Unit 4, you are required to conduct an investigation within the organization of your choice to compare and examine the role of a leader and the functions of a manager during the Covid-19 pandemic and address how the leadership and management team can improve overall operations within the company. To assist with this, you will need to investigate external business factors that influence operational management and the decisions the leadership and management team makes.

You will select the organization and identify leaders and managers from the organization outlining their impact during the Covid-19 pandemic. You can select a company based on information from case-studies, the news/press, journals, managers and employees and your own experience.

The report should have the following structure and cover the following areas:

1.Introduction
Introduction to the organization
Overview of the key operations of the organization of your choice
The organization’s management structure (provide a hierarchy chart)
Overview of the operation management issue and the purpose of the report.

2.Main body of the report: Definitions, Analysis and application of theories
Explain the key operational functions, identifying the roles and responsibilities of managers in key operational functions
Explain the key approaches to operations management and the role leaders and managers play
Explain the importance and value of operations management in achieving business objectives
Define, compare and analyse to differentiate the role and characteristics of leaders and managers in your organization, drawing on a range of theories and concepts
Critically analyse and evaluate these theories and approaches to leadership by contextualizing them to the given scenario
Examine with at least two examples how leaders in your chosen organization functioned in the different situations during the Covid-19 pandemic by applying theories and models, including situation, system and contingency leadership
Assess the strengths and weaknesses of the different leadership approaches to situations adopted by the leaders from the organization of your choice within the work environment
Assess the factors within the business environment that impact upon operational management and decision-making by leaders and managers.
Critically evaluate application of operations management and analyse how these different factors affect and have an impact on the business environment and wider community
An evaluation of how leaders and managers have made an impact on the organization considering whether they improved efficiencies of operational management to meet business objectives

3.Recommendation/conclusion
Provide solutions/recommendations to address how leaders and managers can make future improvements to the operations management function of the organization in light of the issue(s) you raised
Conclusion highlighting the main points of your report and the importance of your analysis and recommendations

 

 

 

Sample Solution

The importance and usefulness of operation management are beyond description to become successful in the competitive business world. The term operation management refers to the maximization of the output by utilizing the inputs in an efficient and effective way. The process is related with the production management of the specific with the help of technology and finance. The objective of the operation management is to maximizing the profit and minimizing the cost (BARRACLOUGH, 2016). The report is prepared on the management and operation process of Marks and Spencer Ltd by focusing role of leader and manager. arks and Spencer is the multinational retailer shop

 

 

Writing REVIEW

2.1 Introduction

The past section clarified the foundation of morals and its worldwide significance in initiative with regards to the African mainland and Tanzania especially in Local Government Authorities. Defilement is improper and the result of unscrupulous conduct. The motivation behind this section is to combine pertinent writing survey concerning moral administration. The section involves the hypothetical and reasonable structures of moral initiative. The following part is discourse on morals and administration.

2.2 Ethics and Leadership

Initiative is a procedure by which a pioneer impacts a gathering of individuals to accomplish a shared objective. Salminen (2006:183) communicated the significance of local officials of being both expert and adherence to high good principles. As indicated by Van Wart (2003:214), expressed that viable administration is what makes conceivable the arrangement of higher caliber and productive merchandise and ventures to the residents with a feeling of good bearing and vision. Moral pioneers need to think about the important needs of their residents, for example, wellbeing, training and water. A pioneer should be imaginative so as to develop an energetic hierarchical culture and atmosphere for regular great instead of personal circumstances. Dark colored et al. (2005:117) note that the incessant promoted moral outrages and disappointments in both open and private areas “have brought up the significant issues about the job of initiative in molding moral direct” in on associations. Along these lines, the pioneer’s vision, conduct and activities are important for positive outcomes, great administration. The accompanying part talks about the significance of moral administration.

2.2.1 The significance of moral administration

Morals is significant in administration in any hierarchical setting. Menzel (2007:6) noted “morals are qualities and rules that guide good and bad conduct”. Kanungo and Mendonca (1996:3) noted on the significance of morals in authority as pursues “Successful authoritative pioneers need morals as fish need water and individuals need air” According to Northouse (2007:346), morals are the centrality of administration whereby pioneers help to build up and impact hierarchical qualities. Northouse noticed that, such an impact has an extraordinary moral weight and duty. Kanungo and Mendonca 1996:6) noticed that when activities and conduct of pioneers neglect to be as per the mutual qualities, there is more mischief than physical damage. Such moral disappointment or bargain can cause moral criticism, which is contrasted and a malignant growth that consumes the general public’s ethical wellbeing. Hence, the spot and job of morals in authority can’t be supplanted by competency alone. It drives us to the end that there is no obvious initiative without morals. The following part shows connection among morals and ethical quality.

2.2.2 Ethics and profound quality

For Menzel (2007:6), morals are the standards and rules that guide individuals as a system to using sound judgment. Profound quality likewise manages the good and bad choices or activities of individuals. Great administration is the result of moral authority whereby moral initiative is based on the bases of morals and profound quality. A similitude exists between the two terms: morals and profound quality. Kanungo and Mendonca (1996:33) noticed that morals and profound quality are exchangeable terms as in what is moral additionally is good and what is good likewise is moral. Thusly, both good and morals ideas are utilized conversely in this investigation. The following part examines on morals in organization and administration.

2.2.3 Ethics in Administration and Governance

Open organization is an instrument by which, through productive and compelling foundations government gives social merchandise and enterprises that advance financial and human improvement. Administration as a procedure or strategy in which duties or the open authorities release works in serving people requires moral initiative. Menzel (2007:8-9) saw that it is hard to advance open administrations without moral government. Morals in administration is essential to compelling and vote based government. He further keeps on expressing that, “moral administration is crucial to viable and popularity based. Menzel commented that great government can’t be accomplished with people who need moral or virtues. The idea of good administration in this setting infers the limit of government to release its obligations and responsible to residents in just way. General society anticipate from their open authorities at all degrees of government to use open assets for the prosperity of the populace. Great social administrations that cultivate the financial improvement and solid law based foundations are signs that an administration is rehearsing great administration to its residents as great guardian of the open great. Bowman (2008:62) majority rule government and its organization require morals as preconditions on which all plans and open arrangements rely upon it. The accentuation is on local officials to know their call and present with responsibility the requirements of their residents. The best quality of morals is progressively required in all of open authorities however is exceptionally required in each association. The directors out in the open administrations should go about as hirelings responsible to the individuals. Thus, moral initiative in broad daylight administration stays significant for accomplishing economical financial improvement and great administration. Great government ensures “a responsive legislative and regulatory system” (Doig 1995:151), which helps with making great administration and financial advancement feasible. The following subsection manages morals and initiative in creating nations.

2.3 Ethics and Leadership in Developing Countries

The issue of moral authority and great administration is a worldwide issue. By and by, in creating nations defilement as untrustworthy practice is across the board. Consume et al., (2011:xi) as refered to in Hoseah (2014:3) noticed that the robbery of open resources from creating nations that are covered up in outside locales every year is evaluated at 20-40 billion USD. Hoseah (2014:2) expressed that the ebb and flow defilement estimations still position Africa, particularly South of the Sahara, as horrendously degenerate. From this explanation, it is basic to have a concise report on moral administration and great administration in Local Government Authorities especially in Kenya, Zimbabwe and Nigeria. The point of including the over three referenced nations is to ponder on how Local Governments influenced by deceptive act of debasement. Be that as it may, Tanzanian neighborhood governments will be my place of research about moral authority for good administration. The principal nation beside this dialog is Kenya.

2.3.1 Ethics and administration in Kenyan nearby governments

As indicated by Mitullah (2010:1), since the 1999 the Kenya Government has actualized Local Government Reform Program planned for organizing the Local government Administration framework for improved assistance conveyance. In any case, the discoveries of the Kenya Round 4 Afro Barometer Survey uncovered that, residents stay unhappy with the presentation of Local Officials because of their poor help arrangement and failure to pursue strategies (Mitullah, 2010:1). In addition, residents don’t confide in any more their councilors. Residents are not permitted to take an interest in boards’ choices and in making committee’s program are not known to the normal individuals. Most of councilors are inadequate qualified in dealing with open assets and not trustworthiness. The examination shows that, the Local Government authorities need competency and morals in administration. The parliament of Kenya authorized the Public Officer Ethics Act of 2003 and the Leadership Integrity Act of 2012 among different laws. Administration and Integrity Act of 2012 in part six of the Constitution of Kenya needs open officials stick to the standards set out in different authoritative arrangements. Segment 13 of the Act illuminates that, general society officials are required to show forward genuineness of open undertakings subjects to the Public Office Act of 2003. Regardless of the expound institutional system morals and incorporate are vital in people in general assistance of Kenya, still exploitative practices endure. For example, Kenya Anti – Corruption Commission reports that, debasement saturates in wellbeing segment. The discoveries show that the nearby chambers don’t pursue law based methods. From the discoveries, we can presume that the open authorities in the nearby governments in Kenya don’t pursue the standards of moral administration and great administration since certain properties of morals of pioneers and great administration, for example, straightforwardness, fair, proficient and viability and cooperation an in basic leadership need (mercury.ethz.ch/…/Files/…/AfrobriefNo89.pdf).The following dialog bases on Zimbabwe.

2.3.2 Ethics and authority in Zimbabwe Local governments

The arrangement of nearby governments in Zimbabwe has encountered a ton of changes and difficulties during provincial principle and after autonomy 1980.The decentralization of the neighborhood government framework in Zimbabwe in the new National Constitution (2013) is certain improvement. The new Zimbabwe Constitution of (2013) has characterized the nearby government framework in detail. Be that as it may, poor assistance conveyance is knowledgeable about nearby governments including capricious water supplies and streets loaded up with potholes and become a bad dream for drivers. The Zimbabwe Election Support Network (ZESN) (2008:1) refered to in Jonga (2014:82) clarified that there has been general disappointment among inhabitants about the degree of administration conveyance. Madzivanyika (2011:33) as refered to in Jonga (2014:84) claimed that a productive and compelling arrangement of administrations is undermined by an elevated level of obstruction from focal government in the choice of nearby governments. The discoveries uncovered that huge numbers of councilors are chosen on the governmental issues, and qua

 

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