Sample Solution

are the ambitious forms of co-production, devolved decision making to client groups and coalition building to support a pre determined vision. Here there is danger of acting beyond or destabilizing the authorizing environment, working beyond operational capacity or outside of the mandate. The goal then for the public manager is to shape and create a collective shared notion of Public Value. Through facilitating discourse between citizens where they articulate their preferences and values, develop an understanding of each others interests the public managers can build interdependent networks and increase social cohesion.

Sustaining & Measuring Public Value

Once public value has been created, there is no guarantee it will automatically be sustained, as authorizing environments, operational capacity and strategic goals are hostages to changing influences. However, as well as adhering to the strategic triangle model of creating public value on an on-going basis, Moore recommends that in order to create value over the long run, an important part of a manager’s job consists of strengthening the policies that are sold to their authorizers. He goes on to say that it is not enough that managers simply maintain the continuity of their organization’s, or even that they become efficient in their current task but that managers must be prepared to adapt and reposition their organizations in their political and task environments: ‘It is important that the enterprise be adaptable to new purposes and that it is innovative and experimental’ He also mentions that ‘good strategic managers learn not only how to plan actions but, as important, how to exploit unanticipated opportunities as they arise’

In an article on performance measurement, Neely suggests that the fundamentals of continuous improvement is to seek ways that products and processes can be improved, so that greater value can be delivered at greater levels of efficiency. Given the importance of measuring outcomes, such as public value, this essay will go on to look at how this might be achieved. It also states that a credible threat of competition can be sufficient in itself to ensure suppliers of public service continue to seek improvements of effectiveness and quality. It is the combination of strong publi