Explain the value received by aligning the planning of learning to performance improvement needs. Support your response with professional experience and research.
Aligning the planning of learning to performance improvement needs is essential for achieving organizational goals and objectives. When learning is aligned with performance improvement needs, it ensures that employees are acquiring the skills and knowledge they need to be successful in their roles. This can lead to a number of benefits, including:
Professional Experience
In my own professional experience, I have seen the value of aligning learning to performance improvement needs firsthand. For example, I once worked at a company that was struggling with high turnover among its customer service representatives. After conducting a needs assessment, we discovered that the company’s training program was not aligned with the actual skills and knowledge that customer service representatives needed to be successful.
We redesigned the training program to focus on the most important skills and knowledge for customer service representatives. We also made sure to include opportunities for practice and feedback. As a result of these changes, turnover among customer service representatives decreased by 25%.
Research
There is a growing body of research that supports the value of aligning learning to performance improvement needs. For example, a study by the International Association for Talent Development found that organizations that align learning to performance improvement needs are more likely to achieve their business goals.
Another study, by the American Society for Training and Development, found that organizations that invest in performance improvement training see a return on investment of 3.15 to 8.45 dollars for every dollar invested.
How to Align Learning to Performance Improvement Needs
There are a number of steps that organizations can take to align learning to performance improvement needs:
Conclusion
Aligning the planning of learning to performance improvement needs is essential for achieving organizational goals and objectives. When learning is aligned with performance improvement needs, it ensures that employees are acquiring the skills and knowledge they need to be successful in their roles. This can lead to a number of benefits, including increased productivity, improved quality of work, reduced costs, increased employee engagement, reduced turnover, and enhanced customer satisfaction.
Here are some additional tips for aligning learning to performance improvement needs: