ervelec Technologies have differentiated from their competitors by providing an end-to-end solution for their customers this is by collecting, structuring, presenting and optimising real time data in real time. For example, using controls to calculate and retrieve results on water sites. Servelec Technologies innovation in their products and services is endorsing energy efficiency and waste reduction reducing greenhouse gas emissions (Servelec Group, 2018). This shows the importance of development and innovative ideas the company bring into their products to ensure a positive experience for the customer.
Furthermore, the company invested millions into the research and development of their products with approximately less than a quarter of their current research coming from existing products. The research contributes towards introducing innovative vital projects for water companies around the UK with software products helping to reduce energy and chemical costs in real time through management of the network (Servelec Technologies, 2018). Servelec Technologies strategy is aiming towards becoming a global brand in the real-time business optimisation by delivering unified products through development and marketing. Furthermore, the products developed by the company as well as being licenced and tested to ensure it meets the standards of the requirements of the customer (Servelec Technologies, 2018). Research is showing that Servelec Technologies is making profit on a Twin Soft which is known as a Windows application. T-Box is a system developed by the company to monitor and control applications with the customer’s mobile devices and PC’s, it works to reduce costs to customers by up to 50% by using the system in remote locations that lack commercial power (Twin Soft, 2017). The product has been an improved version from other systems and includes new features for example a new security wizard, option to store web files on a SD card and a new configuration tool. All of these new features are showing they have improved previous areas of weakness such as camera time out, and only supports maximum of 247 sampling tables in their product, taking into consideration known issues being experienced with the customer.