Sample Solution

One of the most memorable times I utilized high emotional intelligence was during a difficult conversation with my supervisor. After making an error on a project I had been working on, I knew that speaking to her about it would be difficult, yet necessary. To ensure successful communication in this situation, I applied several components of emotional intelligence.

First and foremost, I showed self-awareness by recognizing my emotions and how they were impacting me in the moment. By taking a few moments to breathe deeply and assess my feelings objectively, I was able to remain calm throughout the discussion while also presenting myself as professional and composed. Additionally, as part of this process I also focused on actively listening which allowed me to understand both her feelings regarding the situation as well as any expectations she had for rectifying it.

Another important component shown during this conversation was empathy; not only did this enable me to better relate to her point of view but it helped demonstrate that despite my mistake I still respected her opinion and valued our relationship moving forward. Furthermore, having empathy allowed me to provide meaningful responses when needed which demonstrated understanding from my end – ultimately allowing us both find common ground which we could use move forward together.

Finally, by demonstrating flexibility throughout our dialogue – such as offering different solutions or altering plans if needed –I was able show openness towards other ideas while still being assertive enough get points across clearly when required (Goleman et al., 2002).

Overall, these various aspects of emotional intelligence enabled me engage in constructive dialogue with supervisor without feeling threatened or defensive thus helping create an atmosphere where both parties felt heard – ultimately leading resolution more quickly than anticipated.