Complete the Clark Workplace Civility Index Assessment prior to posting to the discussion by
• finding a quiet place void of distractions;
• dedicating sufficient time to the task;
• carefully consider the behaviors listed below; and
• responding truthfully and candidly regarding each behavior.
After completing the Civility Index Assessment, total each column, add the numbers, determine your civility score, note what it means, and then respond to the discussion.
Ask yourself, how often do my coworkers and myself Never
1 Rarely
2 Sometime
3 Usually
4 Always
5
Assume goodwill and think the best of others
Include and welcome new and current colleagues
Communicate respectfully (by e-mail, telephone, face-to-face) and really listen
Avoid gossip and spreading rumors
Keep confidences and respect others’ privacy
Encourage, support, and mentor others
Avoid abusing my position or authority
Use respectful language (avoid racial, ethnic, sexual, gender, religiously biased terms)
Attend meetings, arrive on time, participate, volunteer, and do my share
Avoid distracting others (misusing media, side conversations) during meetings
Avoid taking credit for another individual’s or team’s contributions
Acknowledge others and praise their work or contributions
Take personal responsibility and stand accountable for my actions
Speak directly to the person with whom I have an issue
Share pertinent or important information with others
Uphold the vision, mission, and values of my organization
Seek and encourage constructive feedback from others
Demonstrate approachability, flexibility, and openness to other points of view
Bring my A game and a strong work ethic to my workplace
Apologize and mean it when the situation calls for it
Total for each column
Grand total
Scoring the Civility Index
Add up the number of 1–5 responses to determine your civility score.
• 90–100—Very civil
• 80–89—Moderately civil
• 70–79—Mildly civil
• 60–69—Barely civil
• 50–59—Uncivil
• Less than 50—Very uncivil
Clark, C.M. (2013). Creating and sustaining civility in nursing education. Indianapolis, N: Sigma Theta Tau International Publishing.