“Workplace Conflict”

 

A. Watch the “Workplace Conflict” video in the Web Links section located below the rubric. Then, analyze the interaction shown by doing the following:

1. For each character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated the conflict.

a. Describe how each of the identified behaviors in prompt A1 escalated the conflict.

Note: The interpersonal communication behaviors could be verbal or nonverbal.

2. For each of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate the conflict.

a. Describe how each of the identified behaviors in prompt A2 could have been used to de-escalate the conflict.

 

Sample Solution

It is obvious at the beginning of the meeting Raymond is aggravated. He has his arms crossed, there is tension in his voice, and he makes sarcastic comments throughout the conversation. He starts the meeting out with “I’m glad we finally can have this meeting”. He does not give the impression that he cares about what Jenna has to say and how it is affecting the pharmacy staff. At the beginning of the meeting, Jenna attempts to appear open and willing to hear about Raymond’s concerns, by starting the meeting out with saying “lets discuss our differences.”

What is Workplace Conflict?

Workplace conflict is a disagreement or clash between two or more people in the workplace. It can be caused by a variety of factors, such as personality clashes, disagreements about work tasks, or competition for resources. Workplace conflict can have a negative impact on productivity, morale, and the overall health of the workplace.

Types of Workplace Conflict

There are two main types of workplace conflict:

  • Task-related conflict: This type of conflict is caused by disagreements about work tasks or goals. For example, two employees might disagree about the best way to complete a project.
  • Relationship-based conflict: This type of conflict is caused by personal disagreements between employees. For example, two employees might have a personality clash or disagree about how to handle a situation.

Causes of Workplace Conflict

There are many factors that can cause workplace conflict, including:

  • Personality clashes: People with different personalities may clash, leading to conflict. For example, one person might be outgoing and talkative, while another person might be more introverted and reserved.
  • Communication problems: misunderstandings or miscommunications can lead to conflict. For example, one person might say something that is misinterpreted by another person, leading to a disagreement.
  • Workload imbalances: If employees feel like they are not being fairly compensated or if they are being overworked, this can lead to conflict.
  • Lack of resources: If employees feel like they do not have the resources they need to do their job, this can lead to conflict.
  • Competition for promotions or raises: If employees are competing for the same promotions or raises, this can lead to conflict.

Effects of Workplace Conflict

Workplace conflict can have a number of negative effects, including:

  • Reduced productivity: When employees are focused on conflict, they are less likely to be productive.
  • Damaged morale: Conflict can create a negative atmosphere in the workplace, which can damage morale.
  • Increased stress levels: Conflict can lead to increased stress levels for employees, which can impact their health and well-being.
  • Increased turnover: Employees who are constantly dealing with conflict may be more likely to leave their jobs.

How to Manage Workplace Conflict

There are a number of things that can be done to manage workplace conflict, including:

  • Early intervention: If conflict is addressed early on, it is more likely to be resolved quickly and easily.
  • Communication: Clear and open communication is essential for managing conflict. Employees need to be able to communicate their concerns and feelings in a respectful way.
  • Problem-solving: Conflict can be resolved by identifying the underlying problem and working together to find a solution.
  • Mediation: Mediation is a process where a neutral third party helps to resolve conflict. This can be a helpful way to resolve conflict when the parties involved are unable to do so on their own.
  • Training: Training on conflict resolution can help employees learn how to manage conflict effectively.

Conclusion

Workplace conflict is a common problem, but it can be managed effectively. By understanding the causes of conflict and the different ways to manage it, employers and employees can create a more positive and productive work environment.

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