A. Watch the “Workplace Conflict” video in the Web Links section located below the rubric. Then, analyze the interaction shown by doing the following:
1. For each character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated the conflict.
a. Describe how each of the identified behaviors in prompt A1 escalated the conflict.
Note: The interpersonal communication behaviors could be verbal or nonverbal.
2. For each of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate the conflict.
a. Describe how each of the identified behaviors in prompt A2 could have been used to de-escalate the conflict.
What is Workplace Conflict?
Workplace conflict is a disagreement or clash between two or more people in the workplace. It can be caused by a variety of factors, such as personality clashes, disagreements about work tasks, or competition for resources. Workplace conflict can have a negative impact on productivity, morale, and the overall health of the workplace.
Types of Workplace Conflict
There are two main types of workplace conflict:
Causes of Workplace Conflict
There are many factors that can cause workplace conflict, including:
Effects of Workplace Conflict
Workplace conflict can have a number of negative effects, including:
How to Manage Workplace Conflict
There are a number of things that can be done to manage workplace conflict, including:
Conclusion
Workplace conflict is a common problem, but it can be managed effectively. By understanding the causes of conflict and the different ways to manage it, employers and employees can create a more positive and productive work environment.