You have received the investment that you sought in your pitch presentation for the midterm task brief. You now need to write a short business report giving guidance to employees regarding three of the following topics:
• Active listening and types of listening
• Nonverbal communication
• Managing interpersonal conflict
• Intercultural communication and competences
• Negotiations
• Working in groups and teams
At ABC Inc., we are excited to be entering a new phase of growth as a result of our recent investment. To ensure that this growth is successful and sustainable, it is critical that our employees hone their communication skills to maintain productive working relationships both internally and externally. With this in mind, the goal of this report is to provide guidance on active listening and types of listening, nonverbal communication, managing interpersonal conflict, intercultural communication and competences, negotiations and working in groups or teams.
Active Listening: This involves carefully paying attention to what someone says; summarizing the message; reflecting with empathy; asking questions for clarification if needed; considering the spoken words from the speaker’s perspective (Adler et al., 2017). It also includes being present in the conversation by maintaining eye contact or body language that conveys interest (Norman & McDonald 2014). Types of Listening include reflective which requires taking time to process information before responding ,appreciative which involves focusing on positives aspects conversation ,and empathic where listener attempts understand another person ’s feelings (Goulston 2012).
Nonverbal Communication: This encompasses facial expressions , gestures , posture , gaze direction etc . All these elements can convey certain messages without use words therefore having huge impact how someone perceives situation based solely physical cues they receive(Matsumoto et al. 2008) .Therefore being aware one ’s own non verbal behaviors as well others important part forming connections with people around us.
Managing Interpersonal Conflict : It essential work toward resolution disputes occur workplace order maintain harmonious environment all times . That said direct confrontation should avoided whenever possible instead opting mediation involving third party help resolve issue come up mutually beneficial solution everyone involved ((Donohue et al., 2020) .
Intercultural Communication & Competences : As globalized world collaborating different cultures become norm most organizations today so developing sense cultural intelligence vital part successful communication (Ang et al 2011 ). Having awareness different customs values helps build common understanding between parties engaging dialogue thus allowing reduce potential miscommunications misunderstanding arise otherwise.
Negotiations: At heart negotiating creating win-win opportunities both sides an agreement . Being able articulate positions clearly while still displaying respect goals other party key coming suitable compromise satisfactory outcome(Lax & Sebenius 2004 )
Working Groups& Teams : Working within group setting necessitates establishing clear roles expectations ensure tasks completed efficiently effectively while prevent any misunderstandings arising during course project completion process(Hackman 2003) Ensuring all team members have opportunity speak share ideas just important giving timely feedback encourage continual improvement going forward.(Barker 2016).
By following these guidelines we can develop more effective communications practices at ABC Inc.. Such practices will enable us cultivate strong partnerships both inside outside organization promote lasting success future endeavors
ch line of business can influence the safety net provider another way, consequently we attempt to take a gander at the Covid through the unique focal point of the insurance agency accounts. This approach might help agents, MGAs and clients to get the endorsing ramifications of the items that they sell/purchase.
Exhaustively, we attempt to investigate the P&L and monetary strength of an insurance agency.
As far as P&L, the safety net providers might expect that the benefit will lessen in the present moment yet the result firmly relies upon the gamble profile of their portfolio, the arrangements guaranteed and the costs structures. The venture methodologies likewise assume a key part in deciding the end-product.
Every one of the parts referenced above can be investigated in more detail to underline the principal openings that a back up plan requirements to oversee in this troublesome period.
Costs Design
One of the components that the insurance agency can straightforwardly control is the costs structure. Without a doubt, the working costs will increment in the present moment in light of the fact that various frameworks for business continuation should be embraced. In the same way as other different businesses, protection is trying telecommuting approaches which increment vulnerability on efficiency and adequacy of the staff. More vulnerability, as many gamble directors know, will build the costs. The gamble that safety net providers will confront, starting here of view, can be arranged into the functional dangers. As functional dangers, the back up plans need to consider likewise the effect of a potential business capability that can be genuinely impacted, by shut down, in view of the spread of the infection across the staff. We can call this chance key capability risk. As an immediate result, a key individual gamble for the head of the capability can emerge, seriously endangering the connections and the standing of the business. Also, in the event that the protection embraces reevaluating, one more wellspring of chance should be considered in light of the fact that an absence of assets in the outside accomplice will be an expense regarding worser support of the client (e.g claims delay). Also, the conclusion of the workplace will expand every one of the working costs.
Charges
The worldwide spread of the infection is driving the public authority to embrace drastic actions that emphatically affect the economy. For sure, the UK is under secure status, and that implies restricted monetary action that will result, to some extent for the time being, in diminished premium composed. This view can be shortsighted except if we refine the thinking.
Above we talked about the functional issues that can emerge from the pandemic circumstance. The issues can be reached out to the way that key capabilities hazard might make issues in the execution of endorsing contracts. Moreover, various variables should be viewed as like interest, supply and premium rates temporarily. The interest (volume of deals) can be variable across the items with Movement Protection, Occasion Protection and Business Interference as the best contender to be guaranteed in the Covid flare-up. From the inventory and premium rates side, the back up plans need to respond rapidly to the market by evaluating the approach phrasing and the premium. The greatest issue in this present circumstance is the conflictual position of the insurance agency. Without a doubt, if from one side the market would build the interest for certain items, the guarantor needs to control the expense of cases by barring or restricting the inclusion for Covid. Thus, the expansion popular would be repaid through the gamble the board moves made by the guarantors.